Administrative Position for Pediatric Dental Office

Step into a vibrant and caring environment dedicated to making children's smiles shine bright and their dental visits fun and stress-free, as we seek a passionate team member to join our pediatric dental practice! We are seeking a detail-oriented, self starter to join our front desk team! The ideal candidate will assist in various administrative tasks to ensure the smooth operation of our office.

• Self-Motivation: Ability to work independently, manage time effectively, and stay motivated without direct supervision.
• Problem-Solving Skills: Capability to handle unexpected issues, resolve conflicts, and find efficient solutions.
• Adaptability: Flexibility to handle changing priorities and adapt to new technologies or procedures.
• Confidentiality: Understanding the importance of patient privacy and adhering to HIPAA regulations.
• Organization: Ability to manage multiple tasks, schedule appointments, and maintain accurate records.
• Communication: Strong verbal and written communication skills are essential for interacting with patients, staff, and suppliers.
• Customer Service: Ability to handle patient inquiries, address concerns, and provide a positive experience.
• Attention to Detail: Ensuring that patient records, billing, and other administrative tasks are completed accurately.

Essential Duties:

• Greet patients warmly upon arrival and check them in for their appointments.
• Answer phone calls promptly and professionally, addressing patient inquiries or directing them to the appropriate staff.
• Check office email, text messages and voice mail, responding in a timely manner.
• Schedule and confirm patient appointments, rescheduling any appointments as requested.
• Check patients out, collecting any patient balances same day and scheduling follow-up, treatment and recare appointments as necessary.
• Maintain and update patient records with accurate and current information.
• Process patient information and verify insurance coverage.
• Handle billing and payment processing, including co-payments and outstanding balances.
• Prepare and manage patient paperwork, including consent forms and medical histories.
• Prepare route slips for upcoming appointments.
• Manage correspondence, ensuring that doctors receive necessary correspondence promptly and efficiently.
• Coordinate with dental staff to ensure timely patient flow and efficient scheduling.
• Manage office supplies and inventory, ordering as needed to keep the office running smoothly.
• Assist patients with insurance claims and explain benefits and coverage.
• Process insurance verification and pre-authorizations.
• Handle patient accounts and manage billing inquiries.
• Documents insurance information on the patients chart for quick reference.
• Determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements.
• Provide a high level of customer service to ensure patient satisfaction.
• Address and resolve any patient complaints or issues in a professional manner.
• Maintain a positive and friendly atmosphere in the office.
• Adhere to HIPAA regulations and ensure patient confidentiality at all times.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $18 - $24