What are the responsibilities and job description for the Customer Success Manager position at Plexus?
We are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in legal tech, we have big plans for our products' future, incorporating AI to drive further growth and innovation.
Interested in this role You can find all the relevant information in the description below.
Plexus people are relentlessly curious and dedicated to challenging the status quo. We are client obsessed, we believe in being the best version of ourselves, we start with a growth mindset and positive intent. We set the bar high, are outcome-focused and avoid anything that gets in the way of achieving great results. We embrace change, as there are no maps for our journey ahead. This is an exciting opportunity for those who thrive in a dynamic and evolving environment.
As our Customer Success Manager, you will play a critical role in driving our growth and helping our clients achieve long-term success with Plexus. Your primary responsibility will be to increase Net Revenue Retention across a portfolio of customers to 115% . You’ll work with diverse clients to understand their individual needs, define the value Plexus delivers, and guide them toward achieving impactful business outcomes with our solutions.
Building deep, meaningful relationships with key stakeholders is essential to this role. By fostering strong partnerships, you’ll create win-win scenarios that ensure clients maximize the value of our platform. As a trusted advisor, you will help clients implement automation strategies that empower them to focus on what matters most.
The role is open to either Melbourne or Sydney.
Responsibilities
- Own the customer relationship, ensuring clients achieve their desired outcomes on our platform.
- Manage and present executive business reviews to demonstrate value, progress, and areas for growth.
- Lead renewal and expansion discussions, negotiating terms that benefit both Plexus and the client.
- Collaborate with cross-functional teams to ensure alignment on customer goals and provide a unified approach to customer success.
- Act as a strategic advisor, guiding clients in building long-term automation strategies that drive productivity and impact.
Desired Outcomes
Your Background
Why Plexus?
Ready to make a real impact? We are! Apply now and let's rewrite the future of legal tech together.
Plexus is an equal opportunity employer. We welcome and encourage applications from all backgrounds, communities and industries, and are committed to having a diverse team who, together, will kick huge, exciting and impactful goals.
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