What are the responsibilities and job description for the Customer Service Representative Hospitality Sales Team position at PLI Cards?
Summary:
The primary responsibility of a Customer Service representative for Hospitality Sales is to input orders from existing accounts, assist with usage calls, and maintain a superior customer relationship with existing customers.
Schedule:
Job Duties: Duties will include identifying external and internal customer needs, ensuring the customer is satisfied, striving to retain the customer’s business, and work with the corresponding brand inside sales representative.
Essential Job Functions
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Provide quality customer service
Receive incoming existing customer calls
Input orders from existing customers
Work with established customers to identify other product offerings including generic, chain generic, custom, event, and co-branding areas
Resolve with customer complaints
Assist inside sales representative with usage calls, preparations of sales materials (sample pack, flyers, postcards, etc.), and other items as needed
Assist with tracking of appropriate chain reports as outlined by supervisor
Safely perform physical demands as indicated below
Qualifications:
Two years’ experience in customer service or equivalent experience in a related field.
Prior phone sales experience preferred.
Education:
High School Diploma or GED
Knowledge, Skills, Abilities:
Able to read and understand instructions in English
Excellent verbal and written communication skills
Must be a self-starter, organized, and manage multiple priorities
Proficient in use of a personal computer including Microsoft office applications
Must be able to work in a team environment
