Senior IT Consultant

What's an average day like?

The clients you’ll work with are exclusively Life Sciences Organizations. Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.

A typical week is M-F 8:30 am - 5:00 pm on-site at the client located in South San Francisco. You’ll effectively be researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

Who are we looking for?

You’re an attentive, curious person who loves connecting with people and values the importance of creating relationships with the people you support. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities:

• Accountable for successfully supporting multiple South San Francisco-based clients by building relationships and providing exceptional IT thought leadership and service execution
• Assisting the client with lab environment, buildouts, installation,  vendor management, scoping adequate future-proof solutions, data flow, maintenance, and best security practices. 
• Driving the adoption of forward-thinking technology in a rapid-growth environment
• Identifying unique cutting-edge solutions to business problems leveraging technology
• Scoping client solutions, identifying the best solutions, and implementing them with a client
• Providing high-touch support to executives, executive assistants, and staff
• Troubleshooting day-to-day technical issues and assisting with daily requests
• Conducting IT operations for clients including user administration and support
• Training and assisting with the use of tools and technology to meet business needs
• Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation
• Assisting with office moves, upgrades, and AV deployments

Requirements: (these are highly recommended, however, we review all applicants)

Should have

• 5 years of general IT support experience, in a consultative environment
• Extensive knowledge and understanding of the Life Science Lab environment (build-outs, integration, data flow, maintenance, best security practices ), 
• Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
• Collaboration - Ability to encourage camaraderie and work cooperatively within a team
• Knowledge in implementing compliance controls for the company 
• Soft skills (personality, relationship-building, communication, stress management)
• Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
• Experienced and comfortable supporting and communicating with executive teams
• Experience using Professional skills to solve business needs independently
• Extensive macOS and Windows Desktop experience
• Extensive M365, GSuite / Google Workspace administration experience
• Addigy/Jamf/Intune MDM (Device posturing) experience
• Working Knowledge of Active Directory / Azure AD
• Experience with cloud ID services, Okta / DUO, and other MFA/SSO providers
• Experience with Common SaaS Offerings (including but not limited to ( Box / Dropbox / Egnyte)
• General understanding of network fundamentals and ability to configure GUI-based network hardware
• Aptitude (Ability to learn new technologies quickly)
• Troubleshooting (Ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• Incredible sense of pride and passion for what you do and a desire to help your teammates
• Ability to commute to and from clients located in (insert city location)
• Authorization to work in USA for any employer

Nice to have

• Prior experience supporting Life Sciences organizations with experience in life science software (GraphPad, Schrodinger, MOE, etc)
• Prior compliance experience (Gxp, SOC, HIPAA) 
• Video-conferencing/AV experience - Zoom, Zoom Rooms, Google Meet
• PowerShell & Scripting
• VoIP Support & Management
• High-Level Network management experience 
• Data flow structures and best practices for mid/large size companies 

Benefits

• Generous salary, above-average pay ($95,000-$115,000 per year dependent on experience)
• Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade
• Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
• Optional dental and vision plans are offered for you to opt into
• 401(k) Offering
• Unlimited PTO
• Paid leave for new parents
• Employer-funded commuter benefits and mileage reimbursement
• Employee stock options so you can share in Pliancy's success