Senior IT Consultant

About the role

What’s an average day like?

The clients you'll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). You'll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you'll love our culture.

A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites or handling remote requests, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

You're an attentive, curious, sociable person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems with your team and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities:

• Accountable for successfully supporting multiple NYC-based clients by building relationships and providing exceptional IT thought leadership and service execution
• Driving the adoption of forward-thinking technology in a rapid-growth environment
• Identifying unique cutting-edge solutions to business problems leveraging technology
• Providing high-touch, premier support to executives, executive assistants, and staff
• Troubleshooting day-to-day technical issues and assisting with daily requests
• Coordinating the IT operations for clients
• Creating new users, configuring laptops, and setting up their desks/workstations
• Training and assisting on use of tools and technology to meet business needs
• Collaborating closely with Managing Consultants to provide in-depth knowledge and guidance to Consultants
• Serve as a team-specific subject matter expert for colleagues to assist with issue routing and escalation.
• Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation
• Assisting with office moves, upgrades, and AV deployments

Requirements: (these are recommendations, not requirements - we review all applicants)

Benefits