What are the responsibilities and job description for the Assistant Service Manager position at Pliler International?
We are searching for an experienced trailer mechanic who wants to take the next step in their career as a Trailer Assistant Service Manager.
Our Trailer Service Department is an integral and vital part of the dealership, and the way it builds open, honest, trusting relationships with customers and other departments is essential to the dealership’s success. The Trailer Assistant Service Manager takes the lead role in managing the trailer technicians through expert guiding and growing the skills of our Trailer Technicians, including servicing and repairing trailer parts, compiling inspection reports, and ensuring that trailers are roadworthy.
To be successful, you should demonstrate strong communication and interpersonal skills. The best trailer mechanics possess expert knowledge of trailer vehicle parts and can easily apply this knowledge in their day-to-day tasks.
Trailer Assistant Service Manager Responsibilities:
- Inspecting, troubleshooting, and repairing semi-truck and trailer bodies, systems, and components.
- Ensuring Service Department growth and profitability
- Understanding and ensuring compliance with all International and vendor policies and warranty procedures
- Reviewing open repair orders over 30 days to ensure closure and payment
- Maintaining high-quality service repairs to minimize comebacks
- Ensuring that all work is fairly and equally assigned
- Understanding and keeping abreast of all federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.
- Maintaining a safe and clean work environment in all service areas
- Assist and manage Trailer Technicians to ensure they are performing their duties as outlined and keeping current with manufacturer’s vendor training
- Seeking out and securing new service business
- Selecting equipment/tools that will improve quality and productivity in the department
Trailer Assistant Service Manager Requirements:
- Must be customer-sensitive and able to listen, understand, and communicate professionally with all customers, both external and internal
- Must be self-motivated and have good written and verbal communication skills
- Must be able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand
- Must have superior problem-solving skills to achieve a win-win solution
As a family-owned and operated business, we treat our employees like family. Most of our employees have been with us for 10 years.
Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us because we know that happy employees lead to happier customers!
