What are the responsibilities and job description for the Guest Services Supervisor position at Plimoth Patuxet Museums?
Overview
We are seeking a dedicated and enthusiastic Guest Services Supervisor (GSS) to join our team in providing exceptional service to our guests. As the first point of contact for welcoming the Museum’s guests, the GSS the maintains a professional, welcoming and helpful demeanor; sells admission tickets; responds to questions/requests, and serves as a brand ambassador for the Museum.
This position requires strong communication skills and a passion for hospitality, as you will assist guests with their inquiries, check-ins, and overall experience at the Museum.
Responsibilities
- Welcome individuals, families, and adult and school group tours and prepare them for an excellent visit.
- Help guests choose the best ticket option for their visit. Process ticket sales.
- Provide information on museum memberships, dining options, directions, and daily activities at all PPM sites, as well as local and regional information.
- Update calendar of site activities daily.
- Operational Duties include: answering phones; pick-up mail at USPS (Long Pond Road).
- Update GSA staff on admission discounts and promotions.
- Work collaboratively with the Guest Services Supervisor - Mayflower and the Director of Guest Services and Group Programs to complete staff evaluations and provide feedback to Guest Services Associates
Skills
- Must possess a valid driver’s license.
- Strong interpersonal, listening and communication skills are essential
- Able to exercise sound judgment in a variety of circumstances, including emergencies.
- Excellent customer service skills and the ability to work as a member of a team are critical to this position.
- Competent computer knowledge.
- Ability to remain calm in a fast-paced environment.
- Must maintain a clean and professional appearance.
- Flexibility to adjust hours at the request of the supervisor due to attendance levels.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Seasonal
Pay: From $19.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Overtime
Ability to Relocate:
- Plymouth, MA 02360: Relocate before starting work (Required)
Work Location: In person
Salary : $19
