What are the responsibilities and job description for the Customer Support Representative position at Plimpton & Hills Corp.?
Customer Care Representative
Reports To: Showroom Manager
Work Hours: Full Time
FLSA Status: Non-Exempt
Branch: Hartford, CT
Position Purpose:
Assist with all aspects of customer service in the showroom via phone and/or email.
Essential Functions:
- Promptly and professionally answer showroom directed calls
- Communicate effectively by phone and/or email
- Schedule appointments
- Check status of orders
- Stock Check
- Release and/or schedule deliveries
- Give accurate directions to any showroom
- Ask questions and respond appropriately to determine the customers needs
- Provide exceptional customer service on a daily basis
- Encourage customers to use our Waterware website
- Possess effective communication and people skills
- Ability to perform mathematical functions for pricing and or taking payments (credit cards)
- Transfer calls quickly and correctly to the right person
- Participate in all product training and customer service training when available
- Must work on Saturdays
- Adhere to showroom dress code
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Experience, Education & Skills:
- Two years customer service experience preferred
- Ability to communicate clearly and effectively; verbally and written
- High School diploma or GED required
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
