What are the responsibilities and job description for the Counter Sales Warehouse Pittsfield position at Plimpton & Hills?
Job Details
Description
Counter Sales / Warehouse Associate
Reports To: Branch Manager
Work Hours: Full Time
FLSA Status: Non-Exempt
Branch: Pittsfield, MA
Position Purpose:
Assist customers and fill their plumbing/heating/HVAC product orders while maintaining the highest level of internal and external customer service and maintaining company safety standards
.
Essential Functions:
• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.
Qualifications
Experience, Education & Skills:
• Counter sales experience preferred.
• Familiarity with plumbing / heating / HVAC industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.
Physical Requirements:
• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Salary : $20 - $26
