What are the responsibilities and job description for the Motor Vehicle Specialist position at PLS?
PLS® : People. Location. Service
Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview :
Successful Motor Vehicle Specialists are responsible for providing leadership to ensure their assigned stores deliver outstanding customer service, meet all operating objectives, sales, and financial goals, and follow company policies and procedures. The Motor Vehicle Specialist is also responsible for ensuring strong relationships are built with vendors, local / state departments, and company internal departments.
Being a Motor Vehicle Specialist at PLS means :
- Maintaining exemplary customer service within the store and establishing personalized business relationships with our customers so they will choose to do business with us rather than our competitors
- Implementing strategies to help meet regional goals and objectives
- Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
- Ensuring compliance with federal, state, and local regulations
- Establishing a strong customer service culture to maximize customer satisfaction and sales
- Establishing a strong relationship with vendors and state departments
- Establishing strong communication channels and collaborating with internal company departments
- Inspecting CSR activities, including but not limited to transaction processing, inventory balancing, and general accountability.
- Coaching, training, and developing store personnel in accordance with career development plans set by Director, District Manager, and / or Store Manager
- Marketing within our community to increase market share and store revenues
- Resolving customer complaints for increased customer satisfaction
- Helping maintain a neat and clean store environment for our customers and employees
- Other duties as assigned
What we need from you :
Working Conditions and Physical Requirements :
Benefits :
Benefits for eligible team members include medical / dental / vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS :
Communication
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Illinois Pay Band
50,000-$55,000 USD
Salary : $50,000 - $55,000
