What are the responsibilities and job description for the Assistant Guest Services Manager - Plum Market Detroit position at Plum Market?
The Assistant Team Leader is responsible for modeling and driving the Front End mission of exceptional execution of Guest Service at both the Guest Relations Desk and the cashier pods. They report to the Front End Team Leader and support the Team Leader by ensuring all Plum Market service standards are met and Guest issues are resolved in a positive, respectful and timely manner. They will train, supervise, oversee and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market.
Who you are:
You are curious and continuously learn and grow your capabilities.
Model and provide exceptional Guest service.
You respect and value the power of conversation to bring people together, learn and solve problems.
You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.
You are innovative and have the courage to pursue new ideas.
You make an impact by being bold and taking action.
You love a challenge and the satisfaction that comes from meeting it.
You inspire people to want to be their best selves.
What you will bring:
Ability to manage multiple projects simultaneously, detail-oriented, multi-tasker.
You lead by example and set clear expectations.
Able to work a variety of shifts including nights, weekends and holidays.
Proficient in Microsoft Excel, Word and Power Point.
Minimum of 1 year in a leadership capacity or equivalent.
Able to stand and walk for up to 4 hours without a break – we work on the floor, and alongside our team.
Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.
What you will do:
Oversee and train all cash handling, check processing and POS policies and system procedures.
Train, mentor and coach Team Members to succeed.
Track, coach and provide discipline for cash discrepancies, and attendance issues.
Prepare and administer discussion notes and written notices of discipline.
Communicate effectively with Guests, Team Members and Store Leadership.
Effectively resolve Guest issues and concerns in a timely manner.
Ensure execution of Front End sanitation and cleaning procedures, course correcting as necessary.
Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures.
