What are the responsibilities and job description for the Scheduling Assistant position at Plumber Brother?
Plumber Brothers is seeking a detail-oriented and proactive Scheduling Assistant to join our dynamic team. As a Scheduling Assistant, you will play a crucial role in ensuring the efficiency and productivity of our operations. This position is ideal for someone who is organized, enjoys working in a fast-paced environment, and has a knack for multitasking.
Responsibilities- Coordinate and manage the daily schedules of plumbing technicians.
- Communicate with customers to confirm appointments and respond to inquiries.
- Utilize scheduling software to efficiently allocate resources and manage appointments.
- Monitor and address any scheduling conflicts or changes in real-time.
- Assist in maintaining accurate records of appointments and customer interactions.
- Provide administrative support to the management team as needed.
- Collaborate with other departments to ensure smooth operations and service delivery.
- High school diploma or equivalent; additional education in business administration is a plus.
- Proven experience in a scheduling or administrative role is preferred.
- Strong organizational and multitasking skills to handle various tasks efficiently.
- Excellent verbal and written communication skills for effective customer interaction.
- Proficiency in using scheduling software and Microsoft Office Suite.
- Ability to work independently as well as collaboratively within a team.
- Strong problem-solving skills and attention to detail.
