Account Representative

Job Summary
We are seeking a motivated and dynamic Account Representative to join our Plumber Today Team. In this role, you will be responsible for managing client accounts, driving sales growth, and ensuring customer satisfaction. You will work closely with clients to understand their needs and provide tailored solutions while effectively closing deals. This position requires a blend of technical knowledge of plumbing or HVAC sales and strong interpersonal skills to foster long-lasting relationships with clients.

Job description

“Outside Sales Representative”

· Prospect daily in the field and on the phone to convert and/or sign new accounts to grow Plumber Today’s commercial service customer base.

· Develop customer relationships.

· Implement strategic Sales Plans.

· Enter all customer related data into Hubspot, the Plumber Today’s CRM real time daily.

· Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers.

· Collaborate with the management team to improve marketing materials and expand the company's marketing presence in our area.

· Attend industry trade shows to accumulate new leads and make productive contact with existing clients.

· Identify potential opportunities for company growth.

· Be the face of Plumber Today and represent your team to the prospects and customers in the field.

· Set correct customer expectations to ensure their satisfaction.

· Perform inspections at customer sites to identify potential future work for our technician staff.

· Help technicians with creating estimates or customer invoices if needed.

· Participate in marketing activities and provide valuable feedback from the customer community and our skilled technicians to help drive marketing decisions.

· Advise the Plumber Today team on best business practices for pricing, marketing and sales strategies.

· Advise and assist with developing policies and procedures.

· Make suggestions on process improvements.

· Maintain receipts for fuel purchases and submit to accounting frequently and/or daily.

· Use House Call Pro to record time for payroll.

· Represent well the image and culture of Plumber Today by wearing your uniform appropriately, presenting a clean and neat appearance and keeping your vehicle clean and in good working order.

· Be professional in your words and actions.

Skills

• Proven experience in sales, particularly in territory or direct sales environments.
• Strong account management skills with a focus on building relationships.
• Ability to negotiate effectively and close deals while maintaining customer satisfaction.
• Familiarity with software tools for tracking sales activities and managing accounts.
• Experience in inside sales or technical sales is highly desirable.
• Excellent analytical skills to assess market conditions and client needs.
• Strong communication skills, both verbal and written, to effectively engage with clients at all levels.

If you are passionate about driving results through relationship-building and possess the skills outlined above, we encourage you to apply for the Account Representative position today!

· Treat your teammates and customers with courtesy and respect.

· Other duties as assigned to fulfill the mission and vision of Plumber Today.

Expected work schedule: Currently, the work schedule is Monday through Friday 8:30 AM-4:30 PM with the flexibility to adjust to accommodate after hours networking or promotional events (40-hour work week).

Expected Travel: Daily travel to and from customer and prospect locations. There will be minimum overnight travel unless attending occasional training or conferences which may require overnight travel.

Job Location: Most duty days will start at the Kannapolis location of Plumber Today.

Pay: $25.00 per hour base paid bi-weekly. In addition, commissions will be paid quarterly on or before the second pay period following the end of the calendar quarter. No over-time will be available during the initial trial period as an independent contractor.

Commission: 10% of sold plumbing jobs or service plans.

Job Types: Full-time, Part-time

Pay: $60,000.00 - $130,000.00 per year

Expected hours: No more than 40 per week

Compensation Package:

• Bonus opportunities
• Commission pay
• Uncapped commission

Schedule:

• No nights

Application Question(s):

• Experience with HVAC or Plumbing Sales

Experience:

• sales: 3 years (Preferred)

Ability to Commute:

• Concord, NC 28025 (Required)

Ability to Relocate:

• Concord, NC 28025: Relocate before starting work (Required)

Work Location: Hybrid remote in Concord, NC 28025

Salary : $60,000 - $130,000