What are the responsibilities and job description for the Customer Service Coordinator position at Plumbing Express?
About Us
We are a fast-paced service company committed to providing outstanding customer experiences. We pride ourselves on our team-oriented culture and are looking for a dependable, detail-oriented individual to join our office staff as a Customer Service Coordinator.
Job Description
As a Customer Service Coordinator, you will play a pivotal role in ensuring smooth day-to-day operations within our office. You will be responsible for handling inbound phone calls, scheduling appointments, updating customer records, and performing general administrative tasks. This position requires strong communication skills, the ability to prioritize tasks effectively, and a proactive approach to problem-solving.
Key Responsibilities (generalized from the preceding text):
- Promptly answer and direct incoming calls (priority on quick response and professional demeanor).
- Schedule and coordinate service appointments, ensuring efficient time management.
- Follow up on leads and inquiries (e.g., from online platforms, emails, and referral sources).
- Maintain accurate and up-to-date customer records, logs, and spreadsheets.
- Provide courteous and timely customer support, including service confirmations and follow-ups.
- Assist with general office duties such as data entry, filing, and light collections as needed.
- Collaborate with team members and technicians to ensure consistent service quality.
- Track basic performance metrics (e.g., time sheets, online reviews) and report to management.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
Shift:
- Day shift
Ability to Commute:
- Atlanta, GA 30340 (Required)
Ability to Relocate:
- Doraville, GA 30360: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22