What are the responsibilities and job description for the Call Center Manager position at Plumbing Masters: Plumbing, Drains & Water Heaters?
Plumbing Masters is looking for an experienced onsite Call Center Manager who would be a good fit for our team and culture. Must be positive and fun, wants to grow professionally and personally, needs opportunities to thrive, loves critical thinking, doesn’t want to do the same boring thing every day, doesn’t mind making a great living, and is willing to put in the work to help us change the world.
Plumbing Masters is an innovative and rapidly growing home service company, and is seeking a talented Call Center Manager to join our dynamic team. This is an exciting opportunity to make your mark in a thriving organization that values innovation, collaboration, and career development.
You’ll have the opportunity to work on needling moving projects that drastically help push Plumbing Masters mission forward, and is committed to providing the best value for the plumbing and drain service in Phoenix.
We are an award-winning company that has a proven track record of success and is ONLY looking for A-players. So if you are not an A player, please do not apply.
We offer growth opportunities, paid time off, and a fun enjoyable positive culture allowing you to grow financially, personally, and professionally and enjoy coming to work every day. We take pride in ensuring every Plumbing Masters team member is set up for success at all times and given the highest level of training and opportunity.
Summary
We are seeking a Call Center Manager to lead our customer service team at Plumbing Masters. This role is pivotal in ensuring that our clients receive outstanding support and service. As a Call Center Manager, you will oversee operations, enhance customer satisfaction, and drive team performance.
Responsibilities
Manage daily operations of the call center to ensure efficient service delivery.
Lead, train, and motivate customer service representatives to achieve performance goals.
Analyze call center metrics and implement strategies for improvement.
Communicate effectively with customers to resolve inquiries and issues promptly.
Develop training programs to enhance staff skills in customer service and sales techniques.
Negotiate with vendors and partners as necessary to improve service offerings.
Ensure compliance with company policies and procedures.
Requirements
Proven experience in call center management or a similar role.
Strong leadership skills with the ability to motivate a team.
Excellent communication skills, both verbal and written.
Experience in project management is a plus.
Experience in software and other computer programs.
Experience with phone operating systems.
Customer service-oriented mindset with problem-solving abilities.
Ability to analyze data and make informed decisions for operational improvements.
If you are passionate about leading teams and enhancing customer experiences in a dynamic environment, we invite you to apply for the Call Center Manager position!
What's in it for you:
All the benefits- We pay 100% of each employees health, dental and vision - AETNA
401k with a match
1 week paid Vacation a year
6 paid Holidays a year!
Earned Sick pay up to 40 hrs a year
Paid training
Open door management
Team environment
Great culture
WEST SIDE OF TOWN - OFFICE IS LOCATED BY CARDINAL STADIUM
We want someone who is able to compliment
our team and culture.
Must have call taking/ dispatching management experience
Service TItan Software experience is a plus.
Email me at Brian.plumbingmastersaz@gmail.com or text Brian 602-377-6931
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