What are the responsibilities and job description for the Customer Service Representative position at Plumbing Paramedics of Charlotte?
Job Description
Job Description
Benefits :
Supportive and collaborative work environment.
Competitive salary
Paid time off
Employee discounts
Free food & snacks
Opportunity for advancement
Training & development
About Us :
Plumbing Paramedics is a dynamic and innovative provider of high-quality plumbing services. We take pride in our commitment to customer satisfaction and delivering solutions that meet our clients' needs. We are seeking a motivated and results-driven administrative assistant to join our team and contribute to our mission of growth and success.
Job Description :
As an Administrative Assistant for Plumbing Paramedics you will be responsible for managing administrative tasks and providing essential support to our plumbing team. Your role will encompass office management, customer service, and maintaining accurate records. The ideal candidate will have excellent organizational and communication skills, a strong work ethic, and a commitment to delivering exceptional customer service.
Key Responsibilities :
Greet and assist clients and visitors in a professional and friendly manner.
Answer and direct phone calls and emails to the appropriate team members.
Schedule appointments for plumbing services and dispatch technicians to customer locations.
Maintain an organized office environment, including ordering supplies and coordinating office maintenance.
Assist with the preparation of quotes, invoices, and service orders for plumbing jobs.
Record and organize customer information, job details, and service records.
Handle customer inquiries and provide information about our plumbing services, pricing, and scheduling.
Collaborate with the plumbing team to ensure efficient scheduling and service delivery.
Adhere to safety guidelines and use personal protective equipment (PPE).
Assist with administrative tasks and projects as required to support the company's operations.
Qualifications :
High school diploma or equivalent.
ServiceTitan experience
Proven experience as an administrative assistant or in a related role.
Strong organizational and time management skills.
Excellent communication and customer service skills.
Proficiency in using office software, including word processing, spreadsheets, and email.
Familiarity with office equipment and phone systems.
Attention to detail and the ability to maintain accurate records.
Ability to work both independently and as part of a team.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative?
Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
