What are the responsibilities and job description for the Service Dispatch Manager position at Plumbing Solutions of Idaho?
Plumbing Solutions of Idaho in Meridian, ID is calling all dispatch and customer service rockstars to apply to join our team as a full-time Service Dispatch Manager!
WHY YOU SHOULD JOIN OUR TEAM
We are an established company that sets its employees up for success. We pay our Service Dispatch Manager a competitive wage of $21-$23 per hour, depending on experience. Our team also enjoys great benefits, including health insurance, a health savings account (HSA), paid dental, paid vision, paid life insurance, short-term disability, a 401(k) with matching, an employee assistance program (EAP), paid time off (PTO), holidays, vacations, and a paid day off for your birthday. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!
ABOUT PLUMBING SOLUTIONS OF IDAHO
Over our 19 years of service to our community, we have been recognized as a trusted name in-home services. We have a reputation for excellent customer service, and we set a high standard for ourselves. As a name that our community trusts, we always go above and beyond to earn our clients' trust and deliver results that live up to our legacy of quality.
Our team is full of efficient and reliable professionals who are friendly and welcoming. We enjoy a family-oriented culture and work together as a team. Our company values our employees, and we like to show our appreciation through performance rewards. In addition to excellent benefits and perks, we offer a supportive work environment! We want to welcome you to come join our team!
ARE YOU A GOOD FIT?
Ask yourself: Are you adaptable and helpful? Can you effectively prioritize multiple tasks? Are you organized and attentive to detail? Do you work well independently? If so, please consider applying for this position today!
YOUR LIFE AS A SERVICE DISPATCH MANAGER
This full-time position typically works Monday - Friday, 8 AM - 5 PM.
In this dispatch position, you play a very important role in our plumbing company. Every day, you maintain our plumbing technicians' schedules and dispatch techs when service calls come in. Your customer service skills shine through as you assist clients and efficiently book appointments. As you assign calls to technicians, you focus on effective communication and productivity. Occasionally, you will also perform office tasks during downtime. Always organized, you assign technicians to jobs based on their skills and strengths as well as effectively prioritize job types by urgency.
Maintaining a welcoming demeanor, you build sustainable relationships and trust with our customers through open and friendly communication. With great attention to detail, you keep records of customer interactions, process customer accounts, and file documents. Your role plays a pivotal part in helping our customers receive quick service. Our company could not function without you! You find great satisfaction in keeping us organized and efficient!
WHAT WE NEED FROM YOU
- High school diploma or equivalent
- Dispatch Experience or Customer Support Experience
- Strong organization, time management & communication skills
- Strong phone contact handling skills, including the ability to actively listen
- Familiarity with computers and customer relationship management (CRM) systems
Experience in the plumbing Industry would be a plus. If you meet the above requirements, we need you. Apply today to join our team as a Service Dispatch Manager!
Location: 83642
Salary : $21 - $23
