What are the responsibilities and job description for the Dispatcher position at Plumbing Systems Inc (PSI)?

Job Description

About Plumbing Systems Inc. (PSI)

Plumbing System Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.

Job Summary :

This position handles the daily scheduling of all service calls and the facilitation of service schedule revisions.

Duties and Responsibilities :

Schedule all approved service estimates, follow-up work, and additional customer-requested services.
Obtain real-time updates on parts availability and job duration estimates.
Coordinate technician schedules and ensure accurate job assignments
Regularly update the scheduling board with any changes or availability updates.
Monitor and revise technician schedules as needed to ensure efficiency and accommodate last-minute changes
Provide real-time updates on any scheduling changes to relevant team members.
Notify customers promptly of any schedule revisions or changes to quoted time slots, ensuring a positive customer experience.
Update the phone portal weekly to switch the phone number for the on-call technician, ensuring after-hours support is properly routed.
Perform other related tasks as assigned by supervisors, ensuring flexibility and support to the team as time allows.

Skills and Educational Requirements :

High school degree or equivalent

5 years of customer service experience

5 years of dispatching experience (in a trades environment)

Knowledge of Service Titan is a plus

Ability to type a minimum of 55 wpm

Tact and patience in dealing with various personalities and sensitive issues

Working Conditions :

Remote Role - working hours are 7 : 30am-5pm MST Mon.-Fri.

Company provided computer, headset, multi displays, and embedded phone system

The pay for this position is $18-$22 / hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits.

Benefits and Perks :

Plumbing Systems Inc. (PSI) treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with :

Competitive Pay

Benefits : We offer top-notch benefits!

Various medical, dental & vision plans, including 100% employer covered options for you and your family

401(k) with a company match up to 3.5%

100% Company paid long & short-term disability and life insurance

Flexible spending accounts for health and dependent care

Training and Career Growth : We are scaling quickly and would support this person's career growth and development

Paid Time Off : 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy

Company Provided : Company branded attire and company vehicle provided for certain roles

Plumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

Salary : $18 - $22

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