Call Center Agent

Overview

Plumbline Services is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.

Learn More About Us!

What's In It For Me?

• Compensation $18.00 to $20.00
• Employer Sponsored Health Insurance for you and your family
• Robust PTO Plan
• Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: HSA
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth
  
  

In everything we do, whether it's in the office or in your home, we strive to do what's right. But what does "right" mean to us? What standard are we measuring ourselves against? The answer is hidden in our company's name.

A "plumb line" is a string attached to a weight. Its purpose is to ensure that something is upright and straight. It provides an objective standard against which one can measure what he has built.

Our "plumb line"-our test for doing what's right-is doing what's true, fair, and upright. These values inhabit every nook and cranny of Plumbline Services. Meaning these are the values we hire by. And-most importantly for you-live by.

Responsibilities

What Will I Do?

• Handle outbound calls to existing customers
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs
• Accept in a timely manner inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality
  
  

Qualifications

Do I have What it Takes?

• 1 year Call Center experience preferred
• Exceptional phone and interpersonal skills Exceptional written and verbal communication skills
• Ability to talk and type accurately to effectively summarize and relay information received
• Enter accurate and detailed records of client interactions and actions taken
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to work shifts that include evenings and weekends Some sales experience preferred