CSR III - Commercial Customer Service Specialist

Job Description

Job Description

Description : About the Role

The Commercial Customer Service Representative (CSR III) plays a crucial role in supporting commercial and multi-family housing accounts by overseeing service coordination, billing inquiries, and multi-location account accuracy. This role requires frequent communication with property managers, tenants, and internal teams to schedule services, address service or billing concerns, and ensure smooth customer service. CSRs also handle inbound service inquiries, assist with phone and email sales, and facilitate third-party dispatching as needed. In addition to these responsibilities, they provide support to residential and wildlife customer service teams during peak periods.

What You’ll Do

• Conduct inbound phone and email sales to promote services and secure new business from existing and prospective commercial and multi-housing clients.
• Support commercial client accounts , ensuring accurate billing, service coordination, and issue resolution.
• Serve as a liaison between property managers, tenants, and internal teams to facilitate scheduling and service delivery and resolve billing inquiries.
• Communicate effectively via phone and email, demonstrating professionalism and problem-solving skills.
• Support residential and wildlife CSR teams during overflow periods.
• Maintain accurate records and documentation in the company’s CRM and billing systems.

Requirements : What You Bring

Technical Skills :

Excel (data entry, basic formulas, sorting / filtering).

Customer Service & Communication Skills :

Analytical & Organizational Skills :

Why Join Us?

Ready to take your career to the next level? Apply today!

Plunkett's is an equal opportunity employer and committed to hiring and retaining a workforce that reflects the diverse communities we serve. EOE / Minorities / Females / Protected Vets / Disabilities / LGBT

Salary : $3,000