What are the responsibilities and job description for the IT Support Specialist position at Plunkett's Pest Control?
Description : IT Support Specialist Plunkett's Pest Control You probably never thought about working for a pest control company, but it may just be everything you are looking for. About Plunkett's Pest Control Plunkett's is a solid, family-owned business established in 1915 celebrating over 100 years of continued growth! Our service area covers 18 states with offices in Fridley, MN, Columbus, OH, and Farmington, NM. Our employees receive competitive wages and rewards, fantastic benefits, a company-sponsored retirement program, continuous training, and career development. Plunkett's is an outstanding, privately-owned company that offers stability and opportunity! Come join the Plunkett's family! Position Description The IT Support Specialist is primarily responsible for supporting the IT related questions and problems of our office staff and service technicians through phone, email, and in-person interactions. Additional duties may include hardware and software setup for new hires, maintaining Plunkett's Active Directory user & group databases, working with production cloud solutions, network administration, backup / imaging systems, troubleshooting issues, and documenting key aspects of the job. A positive attitude, quick thinking, and follow-up are critical characteristics of this role. Essential Job Duties Help Desk Support via Phone, E-mail, Tickets, and In-Person. Setup, install, and maintain Windows and Mac computers for office and remote workforce. Create Equipment Maps for Electronic Logbooks. Process IT related tasks for New Users and Terminations. Provide High Level Support for specific platforms. Assist with VOIP configuration. Support an on-prem Windows Active Directory environment synced with Azure / Microsoft 365. Assist with SQL script writing. Cooperate with company management by performing any other duties as assigned Requirements : To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Requirements Associates Degree in computer or information systems program; equivalent experience will be accepted. Minimum 1 year help desk experience. Minimum 1 year experience supporting Windows and Mac computers. Minimum 1 year experience working with Microsoft Office, including Teams and OneDrive, in an office environment. Ability to read, legibly speak, and understand English; must be able to communicate clearly and effectively to internal and external clients. Ability to learn a new program and begin supporting that product within a reasonable amount of time. Must be able to work in-office Monday through Friday from 8 : 30 am to 5 : 00 PM and can be on-call at times. A favorable drug test and acceptable background record are also required. Preferred Requirements Experience with Windows Server and Microsoft 365 environment. Working knowledge of Watchguard and Sonicwall firewalls. Working knowledge of Synology NAS and backups. Previous experience working with MacOS computers in an Active Directory environment. Proficiency in working with SD-WAN. Experience with conference room audio / visual systems. Working knowledge and understanding of multi-office networking, including DHCP, DNS, routing, VPN, and VOIP. Experience with SQL programming language. Physical Demands and Work Environment Communicates through telephone conversations, face-to-face interactions, texts, and email. The ability to lift and carry up to 20 lbs. Sitting for long periods; occasional bending, kneeling, stooping, and crouching. Read printed materials and a computer screen. Stamina needed to maintain attention to detail despite interruptions. Must possess the mobility to work in a standard office setting and to use standard office equipment including a computer, keyboard, and telephone. Plunketts is an equal opportu ity employer and is committed to hiring and retaining a workforce that reflects the diverse communities we serve.EOE / Minorities / Females / Protected Vets / Disabilities / LGBT Apply Here : PI259023316
