Residential Customer Service Specialist / Contact Center Support

Description : Customer Service SpecialistPlunkett's Pest Control is looking to hire a full-time Customer Service Specialist with a can-do attitude. Are you an experienced and outgoing customer service professional looking for a career and not just a job? Are you ready to love your job? Would you like to work for an established but growing local company in pest control? If so, please read on!This Customer Service Specialist position starts at a competitive wage of $18.50 - $22.00 / hour, depending on experience. Expected earnings of $21.00 - $26.00 with sales bonuses! You would also be eligible for fantastic benefits, including health, dental, vision, long and short-term disability, life insurance, and 401(k). If this sounds like the right opportunity for you, apply today!About Plunkett's Pest ControlJoin a company with over 110 years of excellence! Plunkett's Pest Control, a family-owned business established in 1915, provides reliable, top-notch pest management services across the Midwest. With offices in Fridley, MN, and Columbus, OH, we offer competitive pay, excellent benefits, career development opportunities, and a supportive work environment. At Plunkett's, we value our employees and the communities we serve.A day in the life of a Customer Service SpecialistAs a Customer Service Specialist, you are the voice of our company! In this role, you will be the first point of contact for residential customers, ensuring a smooth and positive experience throughout their journey with us. From initial inquiries to ongoing service, you'll manage basic sales, schedule appointments, address billing needs, and provide exceptional support. Additionally, you'll collaborate with team members to consistently deliver outstanding customer experiences.Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might be perfect for this customer service position!Customer Service Work ScheduleThis is a full-time position based in our Columbus, OH office. The work schedule is Monday - Friday, business hours, some overtime is required in warm months, including occasional Saturdays.Requirements : ResponsibilitiesCommunicate effectively through phone, email, and chat to assist customers with inquiries, recommend services, and sell pest control solutions.Schedule service appointments for new and existing customers, ensuring efficiency and accuracy.Process service requests, cancellations, and routing of sales leads with attention to detail.Handle payment processing, resolve billing issues, and manage customer collections with professionalism and empathy.Provide overflow support to other teams as needed.What You BringA minimum of 1 year of experience in a call center or office-based customer service role.Exceptional oral and written communication skills, with a focus on clarity, professionalism, and empathy.Strong problem-solving abilities and consultative sales skills to build trust and provide the best solutions for customers.Familiarity with basic computer functions, Microsoft Office applications, and a minimum keyboarding speed of 40 WPM.Ability to multitask and manage time effectively in a fast-paced environment.High school diploma or equivalent; stable work history and legal authorization to work in the U.S.Why Join Us?Competitive

Salary : $19 - $22