Water/Wastewater Utilities Customer Service Representative

Customer Care Representative

Pluris Customer Care representatives interface with water/wastewater utilities customers via inbound calls, outbound calls, in person or through email depending on the customer’s needs. This position provides customer service support and resolution of problems for multiple utilities and states. Customer care representatives are expected to maintain a positive and professional attitude at all times ensuring the best customer experience on every interaction. Every day, we aim to live up to our mission of creating great customer experiences.

Location:

Oyster Creek Landing

44 Shuckin' St. Suite 203 Hampstead NC, 28443

What we are looking for….

Customer service or call center experience is a plus, ideally handling utility billing. You thrive in a fast paced and dynamic environment where it is all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You relate well to all kinds of people, listen attentively, and identify the most important issues. You explain things easily in ways that people can understand and enjoy sharing your enthusiasm. When you join Pluris, you will be doing work that matters alongside other talented people.

Qualifications:

• Friendly, Energetic and personable attitude
• Courteous with strong customer service orientation
• Excellent verbal and written communication skills
• Strong computer navigation skills and PC knowledge
• Dependable with proficient attention to detail
• Ability to learn including troubleshooting / problem solving skills
• Flexible team player with ability to execute duties efficiently independently
• Reliable and conscientious
• Good organizational skills and work habits
• Skilled in time management and multi-tasking
• Ability to be flexible and quickly adapt to changing business needs
• Tolerance for repetitive work in a fast paced, high production work environment
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and demeanor.

Key Responsibilities: You will be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. In the call center, you will be on the front line to help solve customer challenges, deliver superior customer service by ensuring every interaction is a positive one. Handle incoming calls, emails, return mail, etc.

• Answer customer calls in a courteous, friendly, and professional manner; and actively listen to customers’ needs and concerns.
• Quickly assess customer needs and proactively provide solutions with a positive attitude and explain resolution in a clear professional manner.
• Demonstrate empathy while maximizing the opportunity to build customer relationships, earning loyalty and trust.
• Prepare complete and accurate work including appropriately notating customer accounts as required.
• Maintain a broad knowledge of our service to troubleshoot problems and resolve a range of customer issues from billing to service concerns.
• Receive applications, establish accounts and generate necessary work orders to complete the setup process.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Job Type: Full-time

Pay: From $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $22