What are the responsibilities and job description for the Support Specialist, Client Services position at Plus Relocation?
Overview
This role is responsible for various administrative duties in support of the Client Services team.
Essential Functions
- Set up new client initiations timely and accurately
- Conduct client services administrative support functions such as data entry and document uploads
- Prepare and review relocation and assignment cost projections
- Create, review and update client and vendor reports
- Perform quality assurance audits on relocating employee files
- Solve routine as well as complex customer inquiries through the management of the Elo inbox
- Recommend and implement process improvements to enhance the overall customer experience
- Maintain consistent and reliable attendance
Ideal candidates
Seeking a detail-oriented and customer-focused professional with strong organizational skills. The ability thrive in fast-paced environments, work independently and collaboratively, and possess excellent verbal and written communication skills. Proficiency in Microsoft Office and the ability to quickly learn new software is required. Must be adaptable, resourceful, and proactive in handling evolving priorities and challenges.
Qualifications
- Minimum 1 year of experience in an administrative or customer service role
- College degree preferred or equivalent experience
