INTERNAL ONLY: Clerical Lead

JOB POSTING                                      

CLERICAL LEAD 

HOURS: Part or Full Time

Non-Exempt, 28-32 hours per week

Schedule includes evening and weekend hours, including Sundays 

STARTING $19.76-$23.70/hour

WAGE AND Vacation, sick time, holiday pay; over 32 hours/week includes Medical, dental, vision,

BENEFITS: life/disability insurance; continuing education opportunities

WHAT WE ARE LOOKING FOR:

We are seeking an enthusiastic Clerical Lead to support a cohort of staff who provide direct customer service to patrons of all ages. The successful candidate will have a strong commitment to public service and scheduling experience.

OUR LIBRARY AND COMMUNITY:

Plymouth District Library is located in busy downtown Plymouth, MI, midway between Detroit and Ann Arbor. We serve the Plymouth Community which is comprised of 36,650 residents living in the City of Plymouth and the Charter Township of Plymouth, as well as the patrons of 75 Detroit-area libraries through a reciprocal borrowing agreement facilitated by The Library Network.

The library serves as a significant community hub and maintains strong partnerships with local and regional community groups, governments, schools, businesses, and cultural organizations. Plymouth’s rich history has included the library for nearly 100 years. Strong community support has resulted in a dedicated perpetual millage, a robust Friends organization, and more than 100 adult volunteers. Pre- pandemic, over a 1,000 visitors a day used the library to participate in programs, use our meeting and study rooms, borrow materials, use technology, and connect with others.

The library contributes significantly to the high quality of life available in the Plymouth community. Our sense of community is created by beautiful neighborhoods, spacious parks, robust sport, education system, cultural and arts organizations, and dedicated community service organizations. Our vibrant, walkable downtown is full of unique shops, restaurants, entertainment and recreational options, all surrounding Kellogg Park as the centerpiece and host of year-round events. The library is just steps from all of this in our central downtown location and plays an active role in community events.

Plymouth District Library is an equal opportunity employer. We seek to represent and reflect our community in all that we do. Plymouth District Library does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, disability, religion, height, weight, or veteran status.

TO APPLY:

Apply online at plymouthlibrary.org/jobs. 

JOB DESCRIPTION                                          

CLERICAL LEAD

JOB SUMMARY: 

Under the direction of the Technical Services Coordinator, the Clerical Lead oversees the staffing schedules for the Circulation Desk and upcoming Drive-Thru Window service point. They also directly oversee all Library Clerks in providing excellent customer service and supporting library initiatives. Schedules include evening and weekend hours, including Sundays.

JOB DUTIES:

• Maintains the desk schedules for two public service points, ensuring adequate coverage to support patron needs during all open hours.
• Provide direct support and supervision for the library’s corps of Clerks—advocating for their needs, scheduling appropriately, and delegating additional tasks related to library service.
• Provide library users with assistance checking out materials and accessing their accounts.
• Help users with the online library catalog, e-resources such as e-book and streaming platforms, public access computers, copiers, and print management system.
• Manage the library’s MelCat interlibrary loan process.
• Process bills and other financial documents related to patron services.
• Participate in library initiatives and community outreach.
• Act as a Person-in-Charge, as needed.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, AND MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in related field
• 5 years of experience providing direct customer service, preferably in public libraries
• Supervisory experience preferred
• General computer skills such as word processing and internet searching
• Ability to effectively present information and respond to questions by phone, computer, and in person to individuals and groups

• Enthusiasm for learning and adapting to new ideas and technologies
• Interpersonal and judgmental skills necessary to work effectively with library staff and patrons in a busy environment
• Must work effectively with adults, teens, and youth, and be enthusiastic about library services for all ages
• Flexibility in scheduling required; this position requires evenings and weekends throughout the year, including Sundays.

Salary : $20 - $24