Med Spa Receptionist

About Us:

PM Aesthetics is an advanced medical spa specializing in high-quality aesthetic and wellness services. Our state-of-the-art facility offers a range of services, including skincare treatments, injectables, laser therapies, and wellness programs. We are dedicated to providing exceptional client care, ensuring our clients leave feeling refreshed, rejuvenated, and confident.

Job Overview:

We are seeking a professional, friendly, and organized MedSpa Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and play a vital role in delivering a seamless and exceptional client experience. The MedSpa Receptionist will manage front desk operations, client scheduling, and administrative tasks while maintaining a welcoming and professional environment.

Key Responsibilities:

• Greet and Welcome Clients: Serve as the first point of contact for clients, providing a warm and friendly welcome. Ensure all clients feel comfortable and informed about their scheduled services.
• Appointment Scheduling: Manage appointment bookings, cancellations, and rescheduling through our scheduling software. Ensure accurate and efficient scheduling to maximize service availability.
• Client Inquiries: Handle incoming calls, emails, and in-person inquiries related to services, pricing, and promotions. Provide detailed information and answer questions to assist clients in making informed decisions.
• Check-In and Check-Out: Efficiently handle client check-in and check-out processes. Ensure all necessary forms and consents are completed and collected.
• Payment Processing: Handle payment transactions, including cash, credit card, and gift card sales. Ensure accuracy in payment processing and maintain confidentiality of client information.
• Maintain Cleanliness and Organization: Keep the reception area, waiting room, and front desk organized and presentable. Ensure marketing materials, brochures, and product displays are stocked and up-to-date.
• Administrative Support: Assist with administrative tasks, including filing, data entry, and maintaining client records. Support the medical and aesthetic staff as needed.
• Promotions and Product Sales: Inform clients about current promotions, loyalty programs, and retail products. Encourage product sales and service upgrades to enhance the client experience.
• Customer Service Excellence: Provide exceptional customer service at all times. Address client concerns, feedback, or complaints professionally and escalate issues to management when necessary.

Qualifications:

• High school diploma or equivalent; additional education or certifications in office administration or customer service is a plus.
• Previous experience as a receptionist or in a customer service role, preferably within a medical spa, beauty, or wellness industry.
• Strong interpersonal and communication skills, with a professional and courteous demeanor.
• Proficiency in using scheduling and customer management software
• Basic knowledge of aesthetic and wellness treatments offered in a medical spa setting is preferred.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Positive attitude, team-oriented, and a proactive approach to problem-solving.

Benefits:

• Competitive salary and performance-based incentives.
• Employee discounts on services and products.
• Opportunities for professional development and growth within the company.
• Supportive and friendly work environment.

Job Types: Full-time, Part-time

Pay: $16.00 - $21.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Aesthetic Med Spa: 1 year (Preferred)

Work Location: In person

Salary : $16 - $21