Housekeeping Inspector | RESET Hotel Joshua Tree | Twentynine Palms, CA

At RESET, the desert takes center stage. Nestled just outside Joshua Tree National Park, in the city of Twentynine Palms, RESET provides unique access to some of the most iconic views in the United States. Each of our 65 guest rooms at RESET Joshua Tree offers guests a private patio, mountain view and the comforts of a boutique hotel.

Pay Range: $19.00 - $20.00 Hourly

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

• Analyze guest satisfaction reports and develop action plans to improve scores. Prepare reports and communicate results to the hotel’s management.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Report, turn-in, and/or log all log and found items.
• May assist in cleaning hotel guest rooms and public areas.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Must have High school diploma or equivalent vocational training.
• 2-4 years’ experience as hotel Room Attendant.

• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of safe and proper chemical handling
• Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Demonstrated ability to train staff and ensure high level of customer service.

• Carrying or lifting items weighing up to 10 pounds and handle objects with hands
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Communicating with other people

What's In It for You

• Generous health, dental and vision insurance, plus 401K.
• Access to free virtual fitness classes and discounted in-person memberships
• Generous PTO 9 paid holidays
• Tuition reimbursement opportunities - when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
  
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.