What are the responsibilities and job description for the Night Auditor | Field & Steam Lodge Co. | Bozeman, MT position at PM Hospitality Strategies, Inc.?
This important overnight position helps support our guests, hotel security, and some important functions in our reservations system. Our ideal candidate is hard-working, friendly, and detail oriented and will efficiently operate all functions of the front desk to include financial reporting and distribution, check-in, check out, cash handling, problem solving and assisting in emergency response functions.
Field & Stream Lodge Co.
Field & Stream Bozeman is your new gateway to Big Sky Country. Situated just one mile from downtown, our lodge is designed to be a gathering place for friends, families, experts, and amateurs. We’re the perfect home base for your next adventure—fishing, hunting, skiing Bridger Bowl, or hiking the “M” trail.
Who We Are
- Passionate – about hospitality and fostering an environment where associates will thrive.
- Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
- Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
- Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- A company that has a culture of promoting from within.
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
What You'll Do
- Develop in depth understanding of the property management system and POS functionality.
- Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
- Answering telephones in a prompt and professional manner and providing assistance to callers
- Taking reservations in person and over the phone
- Reading and responding to hotel email
- Checking guests in and out
- Completing group pre-registrations and key packets
- Posting charges and processing payments
- Communicating with Housekeeping and Maintenance
- Handling mail and coordinating deliveries of messages and packages
- Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
- Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
- Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
- React immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management if necessary.
- Complete shift checklists and special projects as assigned.
- Follow specified cashier procedures and policies.
- Follow procedures regarding property walks to ensure security and comfort of guests.
- Meet with departing Front Desk Clerk to review business status, log-book and follow-up items.
- Keep the front desk as well as lobby areas clean and well organized.
- Be available to work irregular hours, including evenings, weekends and holidays.
- Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.
- Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Must be punctual with regular and reliable attendance.
- Ability to accurately compute and manipulate mathematical calculations.
- Be extremely detail oriented.
- Possess a courteous, friendly and professional manner.
- Independent thinker and a ‘quick study’.
- Good team player.
- Willingness to go the extra mile.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
What’s In It for You
- Competitive compensation package and incentive plan.
- Generous health, dental and vision insurance, plus 401K.
- Comprehensive onboarding and training plan to set you up for success.
- Coaching, feedback, and mentorship to develop yourself and your team.
- Personalized development plan to fit your individual role and career goals.
- Leadership courses to improve your personal and interpersonal effectiveness.
- Monthly fitness and transportation credits.
- Opportunities to volunteer and give back to our local communities.
- Paid Parental Leave.
- Tuition reimbursement opportunities – when you grow, we grow!
Non-Negotiables (Our Core Values)
- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN INNOVATE.
- EMBRACE CHANGE
As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.
Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
