What are the responsibilities and job description for the Spa Attendant/Mud Bath Provider | Dr. Wilkinson's Backyard Resort & Mineral Springs | Modus by PM Hotel Group position at PM Hospitality Strategies, Inc.?
Dr. Wilkinson's
Who We Are
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
- Passionate – about hospitality and fostering an environment where associates will thrive.
- Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
- Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
- Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- A company that has a culture of promoting from within.
What You Will Be Doing
- To deliver Hotel standards to every guest.
- To be neat and well-groomed in appearance.
- To monitor spa locker room, wellness and pool facilities to ensure linens and supplies are in their appropriate places and to replenish all guest supplies to standard.
- To continually stock spa lockers with guest supplies.
- To assist spa therapists with equipment and supplies for spa.
- To help introduce bathing services to guests.
- Complete shift checklists and special projects as assigned.
- To maintain bathing equipment and sanitation as standard.
- To survey pool area constantly to remove stray linens and arrange furniture to standard.
- To provide excellent guest service and take ownership of guest needs. Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved to complete satisfaction.
- To demonstrate multi-tasking, be flexible with scheduling to meet the needs of the business and maintain a positive and professional demeanor while on duty.
- To support any upgrade and incentive programs that management approves.
- To embrace the comprehensive safety initiatives and all hotel standards.
- To follow all emergency procedures set by Hotel.
- To carry out any other reasonable duties and responsibilities as assigned.
What We're Looking For
- Fluency in English (verbal and written) and weekend availability are a must.
- Prior hospitality, spa or retail experience are a welcome plus.
- Prior experience preparing and guiding guests through Mud and Mineral Bath treatments in a Bath House environment.
- Good verbal and written English communication skills.
- Occasionally required to handle and move objects weighing up to 40 lbs over short distances.
- Stands and walks throughout shift.
- A passion for guest service and a desire to meet and exceed expectations.
- Must be available to work a flexible schedule to include, weekends, and holidays as necessary for the success of the hotel.
- Must be reliable, dependable, and punctual as scheduled.
What’s In It for You
- Generous health, dental and vision insurance, plus 401K.
- Access to free virtual fitness classes and discounted in-person memberships
- Gifted PTO on Day 1 paid holidays
- Paid Parental Leave
- Tuition reimbursement opportunities – when you grow, we grow!
Non-Negotiables (Our Core Values)
- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN INNOVATE.
- EMBRACE CHANGE
As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.
Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
This position is non-exempt and will require standing and moving at least 75% of the time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
