What are the responsibilities and job description for the Business Travel Sales Manager l Wilsonville Holiday Inn position at PM Hotel Group?
RESPONSIBILIES AND AUTHORITIES :
Effectively attain assigned sales and revenue goals, as well as solicitation call goals for the assigned collection of hotels
Developing relationships with business travel account managers via sales calls, site tours, call and emails.
Researching and soliciting new business travel accounts via company websites, Kalibri, business journals.
Building rapport with guests at the hotels via writing notes, arranging amenities and hosting evening functions for business travelers.
Working with revenue manager and on loading rates, performing rate and GDS audits, recording activities in STS.
Responding to RFPS / creating proposals in IHG RFP, Lanyon and olther related systems.
Negotiating terms and writing contracts.
Attend industry events and trade shows to maintain strong visibility in local community and industry organizations, as applicable
Attend Sales and revenue meetings.
Continuing education via webinars and the Foundry learning platform.
Monitor and evaluate trends within your market segment.
May assist in implementing and / or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.
Perform any other duties as requested by the General Manager or Director of Sales.
QUALIFICATIONS :
High school and at least two years of college courses, preferably in the areas of business or the hospitality industry.
Five to ten years experience in the hospitality industry, with at least three years in the field of Business Travel Sales.
Previous sales experience with the market or a like type market.
Possess excellent verbal and written communication skills.
SPECIFIC DUTIES :
Direct sales calls to both the local and out-of-market areas to establish new business as well as continue relationships with current clients.
Telephone solicitations to establish new business and qualify possible future accounts.
Participation in trade shows and industry-related organizations as outlines in the Marketing Action Plan. Participation geared toward increased awareness of the Wilsonville Holiday Inn Hotel in both the local and feeder markets.
Development of and participation in local and out-of-market sales blitzes along with coordination of proper follow through for potential future business. This follow through will include telemarketing, correspondence and additional direct solicitation.
Responsible for acting as an in-house sales representative for sales inquiries. These inquiries should also be used for further qualification of accounts as well as showcasing the property through site inspections.
Knowledge and proficiency of MOST system. Daily use of trace system along with input of necessary information, updates and the ability to generate reports for assistance in solicitation efforts.
Responsible for working knowledge of hotel reservation system and monthly marketing recap information. An understanding of how these reports are generated for use in monthly recap.
Responsible for achieving budgeted goals, occupancy, average rate and profit for specified market segments through solicitation follow through and adherence to action steps outlined in Marketing Action Plan.
Responsible for developing specified areas of the Marketing Action Plan such as the Competition Analysis, Action Steps, Budgeting, Market Analysis and Mission Statement.
Full knowledge and preparation of month-end revenue reporting, marketing recap and advance sales summary. Use and understanding of how these reports reflect the effectiveness of past efforts and indicate where future priorities are to be placed.
Responsible for maintaining accurate group room information in Group Room Control Log.
Use of GRC information to effectively selective sell group rooms for maximum return.
Responsible for appropriate correspondence and related reports on a timely basis. Correspondence including proposals for future business, follow-up on sales calls, blitzes and telemarketing.
Weekly sales call reports along with totals to the Director of Sales on Monday morning of the following week as well as monthly revenue recap reports to the General Manager by the end of the third working day of the new month.
Responsible for attendance, participation and preparation at weekly Sales Department meetings as well as specified staff meetings throughout each month.
Responsible for maintaining high levels of guest satisfaction as outlined in Wilsonville Holiday Inn STAR program.
Managers should constantly promote this program and its benefits to both the guest and fellow associates.
Any and all of the duties requested to better serve guests and overall goals of the Wilsonville Holiday Inn Hotel.
Responsible for writing all first reports of injury when an associate is injured on the job. Responsibility includes follow-up with Personnel.
Responsible to know fire and evacuation procedures, and how to locate trouble areas.
Able to take charge in emergency situations when upper management is off property.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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