What are the responsibilities and job description for the Director | Front Office | Motto by Hilton Washington DC City Center position at PM Hotel Group?

Director | Front Office | Motto by Hilton Washington DC City Center

Job Category : Front Desk

Requisition Number : DIREC015658

Posted : January 23, 2025

Employment Type : Full-Time

Location : Motto DC City Center

627 H St NW

Washington, DC 20001, USA

Salary Range : $80,000 - $85,000

We’re looking for a Director of Front Office that is a hard-working, charismatic person who wants to grow in hotel operations. The ideal candidate is dedicated, personable, professional, and communicates well. This person will lead our Guest Services department, directly reporting to the General Manager and will play a critical role in the hotel’s continued success.

The Property

Motto DC City Center is one of DC’s first Micro Hotels, embracing the diverse flavor of hundreds of different locations and personalities. We desire to create a welcoming space that’s unique to the locale, serving our guests like the helpful host team members aspire to be.

Who We Are

Passionate about hospitality and fostering an environment where associates will thrive.
Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
Unique – we encourage our associates to express themselves and their individual talents, celebrating diversity and committing to equity and inclusion.
Innovators – we are a lifestyle hotel management company that is constantly evolving.
A growing team looking to expand with authentic individuals who recognize the importance of team engagement.
A company that promotes from within.
Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What You Will Be Doing

Coach, develop, and train your team within the Motto Service Culture and Modus Vision.

Champion our culture and vision.

Maintain a positive, supportive culture that brings colleague excitement into each day.

Take full ownership of the Front Office Department through accountability.

Collaborate strategically to plan the guest experience from beginning to end.

Lead by example for the junior leaders of the Guest Services Department.

Treat the colleague experience as you would our guest experience.

Continuously consider the bigger picture and understand your impact on the team, hotel, and company.

Involve yourself in day-to-day operations.

What You Bring to the Table

Passion for hospitality will be apparent.

At least 5 years of hotel experience, with 2 years in a leadership role preferred.

Ability to exemplify the Modus Vision and Core Values.

Clear communication and high professionalism in a fast-paced environment.

Experience in coaching, mentoring, and teambuilding.

In-depth knowledge of the local neighborhood and city.

Responsible handling of funds and proficiency with tools of the trade.

Comfortable with giving and receiving constructive feedback.

What’s In It for You

Competitive compensation package, including quarterly incentive plan.

Generous health, dental, and vision insurance, plus 401K.

Comprehensive onboarding and training plan.

Coaching, feedback, and mentorship opportunities.

Personalized development plan.

Leadership courses for personal and interpersonal effectiveness.

Monthly fitness and transportation credits.

Opportunities to volunteer and give back to our communities.

Tuition reimbursement opportunities.

Non-Negotiables (Our Core Values)

SERVE OTHERS.

LIVE 360.

BUILD A POSITIVE TEAM.

COMMUNICATE.

BE WILDLY PASSIONATE.

TAKE OWNERSHIP.

LEARN INNOVATE.

EMBRACE CHANGE.

We are an equal opportunity employer. Discrimination based on any characteristic not related to performance is not tolerated.

This description is subject to change at the company's discretion and does not create an employment contract.

This position may require accommodating varying schedules including nights, weekends, and holidays.

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Salary : $80,000 - $85,000

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Director | Front Office | Motto by Hilton Washington DC City Center

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