Business Development Coordinator | Axiom Hotel | San Francisco, CA

Who We Are 

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving.  We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• Top 10 on Trip Advisor. We have high expectations and standards. It is always about the Guest Experience. We strongly believe in creating personalized and memorable connections, all of the time.
• A company that has a culture of promoting from within.

What You Will Do

• Entry-level position, with all work occurring on-site, no remote component.
• Communicate and coordinate needs of group/meeting/corporate guests, VIPs, and contracted clients on a daily basis.
• Keep a constant record of arrivals and departures of contracted reservations to identify all VIP, BT, consortia, and group reservations in Opera PMS; set up routing, notes, alerts, et cetera as appropriate.
• Create unique experiences for guests by providing creative, personal touches for VIPs and clients.
• Prepare and send correspondence, proposals, reports, and contracts as directed by Director of Sales and Marketing.
• Qualify and respond to inquiries for group sales and negotiated account reservations; prioritize responses to all requests for proposals from potential clients, guests and meeting planners prior to the end of each business day, or at least within 24 hours (one business day).
• Follow up on RFP responses and services offered to determine customer priorities and understand next steps to secure business (i.e., ask for business).
• Work with group planners to ensure efficient entry of rooming lists and special needs to confirm group reservations.
• Maintain and complete trace follow-ups within Delphi Amadeus Advanced sales system to ensure client needs are met and/or exceeded.
• Coordinate room assignments, welcome cards/amenities to meet the needs of all groups and VIP daily arrivals.
• Create and update group bookings in Delphi with negotiated contract terms and concession details in support of accurate reporting and management of room blocks, rates, cutoff dates, deposits and attrition terms.
• Complete sales/marketing projects and special assignments when necessary and as assigned by Director of Sales and Marketing.
• Prepare weekly activities and group resumes for the sales department and distribute.
• Effectively organize and service group/catering functions to successfully meet or exceed all needs prior to arrival, onsite and post-departure.
• Provide exceptional customer service as a priority and ensure service standards delivered are in line with goals and expectations established by the sales department.
• Process accurate routing and special billing arrangements for groups and preferred corporate guests according to contract; post billing daily as needed for events and close out all outstanding group charges in timely manner.
• Detail, monitor and update group/catering booking details to ensure accuracy and consistency of meeting setup and accurate reporting of revenue for groups/events.
• Support all marketing efforts, social media initiatives and campaigns as assigned by Director of Sales and Marketing.
• Manage department amenities, sales collateral and supplies.
• Follow up with appropriate departments and team members as needed to confirm successful completion and delivery of all services requested by the sales and marketing department.
• Promote a fun, creative, supportive and inviting atmosphere for all customers and team members.
• Responsible for coordinating the smooth check in and check-out of group guests, VIPs, and contracted clients. 
• Carry out any other reasonable duties and responsibilities as assigned.

What You Will Bring to the Table

• Friendly, succinct, articulate voice with good vocabulary.
• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Strong written and verbal communication skills.
• Possess a courteous, friendly and professional manner. 
• Patience and tact required to accommodate customer needs, and resolve occasional difficult situations.
• High-quality standards for production and service.
• Must be detail-oriented, organized and efficient.
• Highly self-motivated. 

What’s In It for You

• Generous health, dental and vision insurance, plus 401K.
• Employee-friendly PTO plan 10 paid holidays
• Physical and Mental wellness benefits. 
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values) 

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
  
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community. 

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal. 

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate. 

Be prepared to accommodate varying schedules including nights, weekends, and holidays, as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.