Guest Service Agent | Radio Hotel NYC | Modus by PM Hotel Group

Radio Hotel

Our goal is to create a welcoming space, that’s unique to our city and neighborhood. We reimagine the hotel experience, making it smart, efficient, and approachable. We embrace the unique and diverse personalities of our colleagues and guests. We share a common purpose that drives our actions, conversations, and efforts on the job. Our goal is to create a welcoming space, that’s unique to our city and neighborhood.

Who We Are

• A smaller company with the opportunity to get involved in more than just your day-to-day role.
• We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving. We are openminded individuals who embrace change.
• We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.
• Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

What You Will Be Doing

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to guest services leaders and the entire hotel team.
• Create a warm and welcoming atmosphere.

What We’re Looking For

• Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work various shifts (for example: 7-3pm, 3-11pm, weekdays, weekends, holidays).

Notable Item!

• Our Front Desk Hosts operate our 24 hour grab-n-go snack and coffee bar. You will need to be able to operate a coffee/espresso machine as needed
• Food handling certification is required for this position