Guest Services Agent | Hotel Hive | Modus by PM Hotel Group

We’re looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience.  The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This is a non-exempt position that reports to the Guest Relations Manager. 

Hotel Hive opened its doors in January 2017 as DC’s first Micro Hotel. We have a youthful vibe, where modern innovation meets historic character. We are extremely interactive with our guests; exceptional and personalized service is our top priority. Our goal is to provide a restful, unique, and innovative hotel experience for our guests before and after they buzz around DC.

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique -  we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving.  We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.

What You’ll Do

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to front office leaders and entire hotel team.
• Create a warm and welcoming atmosphere.

What You Bring to the Table

• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).
• Bachelor degree or currently pursuing (preferred)

What's in it for you

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to free virtual fitness classes and discounted in-person memberships
• Gifted PTO on Day 1 paid holidays
• Paid Parental Leave
• Opportunities to volunteer and give back to our local communities.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• COMMUNICATE. Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

Two more things . . .

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.