Hotel Maintenance Technician | Hotel Hive | Modus by PM Hotel Group

We're looking for an Engineering Maintenance Technician with a background in hospitality who's self-motivated and able to uphold guest service standards. As our next Engineer, we want you to look after this hotel as if it were your home. You'll make sure broken things get fixed, and more importantly, you'll proactively seek solutions and create a detailed program to ensure they don't break in the first place. This includes the interior as well as the exterior of the building. This position is non-exempt and reports to the General Manager. Salary range: $23-25/hour

Meet Hotel Hive!

Hotel Hive opened its doors in January 2017 as DC’s first Micro Hotel. We have a youthful vibe, where modern innovation meets historic character. We are extremely interactive with our guests; exceptional and personalized service is our top priority. Our goal is to provide a restful, unique, and innovative hotel experience for our guests before and after they buzz around DC.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.
• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving.  We are open minded individuals who embrace change.

• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• What You Will Be Doing
• Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, electronic systems and controls, carpentry and finish skills, kitchen equipment, energy conservation, and/or general building.
• Ability to read and understand MEPs (mechanical, electrical, plumbing) blueprints.
• Respond and attend to guest repair requests, communicate with guests/customers to resolve maintenance issues.
• Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.
• Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
• Visually inspect tools, equipment, or machines, carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed.
• Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards.
• Organize and prioritize daily task to maximize efficiency, workflow and guest satisfaction.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Adhere to quality expectations and standards. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
• During inclement weather conditions, you will be required to treat outdoor surfaces so guests and colleagues are safe. 

What We’re Looking For

• 1 year preventative maintenance preferred. Ideally, you are familiar with industry trends and best practices.
• Ability to problem solve: knows how to dig deeper to solve a problem. If facing a new issue we would like someone that knows how to dig deeper on their own to find the solution
• Strong skill set in preventative maintenance, painting, and carpentry.
• Ability to Move up and down stairs, service ramps, and/or ladders, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Must be able to twist pull and stoop. 
• Speak with others using clear and professional language.
• Display basic computer skills including inputting air handler schedules and making temperature changes.
• We want you to look after this hotel as if it were your home. You'll make sure broken things get fixed, and proactively seek solutions to problems, making sure to pay attention to detail.
• Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, electronic systems and controls, carpentry and finish skills, kitchen equipment, energy conservation, and/or general building.
• Ability to read and understand MEPs (mechanical, electrical, plumbing) blueprints.
• Respond and attend to guest repair requests, communicate with guests/customers to resolve maintenance issues.
• Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean-up of the painting or repair area.
• Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
• Visually inspect tools, equipment, or machines, carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed.
• Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards.
• Organize and prioritize daily task to maximize efficiency, workflow and guest satisfaction. Organized to keep track of supplies and tools.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Program TV's and perform general housekeeping and engineering-related inventory duties
• Use the Lockout/Tagout system before performing any maintenance work
• Adhere to quality expectations and standards. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
• During inclement weather conditions, you will be required to treat outdoor surfaces so guests and colleagues are safe 

What's In It For You

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to free virtual fitness classes and discounted in-person memberships.
• Gifted PTO on Day 1 paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• COMMUNICATE. Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This position is non-exempt and will require standing and moving at least 75% of the time. 

Salary : $23 - $25