Housekeeping Supervisor | evo Campus Tahoe City | Tahoe City, CA

Pay Range: $25.00 Hourly

evo Campus Tahoe City

evo Campus Tahoe City will be located on the shores of North Lake Tahoe, right across from the Commons Beach. This site is currently occupied by the historic Tahoe City Inn. Our new Campus will be home to evo Hotel Tahoe City, restaurant, and more!

Who We Are

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving.  We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

What You Will Do

• Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
• Distribute assignment sheets, room keys and beepers to designated staff.  Maintain accurate records of assignments for security.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Conduct regular inventories of supplies and assist with purchasing decisions
• Check room attendant’s closet for proper supplies, neatness, cleanliness or mechanical problems.
• Inspect rooms cleaned by room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.
• Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.
• “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets. Council when necessary.
• Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
• Complete work orders for maintenance repairs and submit to housekeeping. Contact engineering directly for urgent repairs.
• Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
• Monitor and handle guest complaints to ensure guest satisfaction.
• Provide feedback on staff performance to manager as well as report any disciplinary problems.
• Document pertinent information in departmental log book.
• Complete all paperwork and closing duties before leaving.  Review status of assignments and any follow-up action necessary.
• Check PM reports for accuracy and completeness.  Complete night counts in accordance with departmental standards.
• Manage staffing needs based upon business levels.
• Manage the receipt and distribution of deliveries of supplies, linens, etc.
• Effectively communicate with other departments throughout the shift
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found and Key Control policies.
• Successful completion of the training/certification process.

• Manage the operations of the Laundry including Washer and Dryer to include:
• Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations.
• Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment as well as monitor usage of chemicals and water to maximize consumption.
• Separate soiled linens, terry, etc. and bundle/weigh amounts of each. Sort all stained/damaged items and determine status for rewash or discard.  Maintain continuous inventory of items discarded. Make sure to remove all debris on floors after sorting.
• Place items in laundry machine by weight and add designated chemicals for specified time periods. Remove when done and inspect for cleanliness before placing in linen carts.
• Place items in dryer for specified time/temperature.
• Fold Laundry in an effective and timely manner to avoid wrinkling
• Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift. Use designated chemicals/supplies to clean laundry room.
• Maintain cleanliness and organization of supply/storage closets and restock as necessary.
• Make up cribs and rollaway beds.

What You Will Bring to the Table

• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of safe and proper chemical handling
• Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
• Ability to endure working area of high temperatures with accumulations of lint
• Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. 
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Demonstrated ability to train staff and ensure high level of customer service.

What’s In It for You

• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This position will require moving at least 70% of the time and lifting up to 50 lbs. This position will also require the ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.

Salary : $25