Regional Director of Finance | Waikiki Hotels

PM Hotel Group is excited to announce an incredible opportunity to join our team as the Area Director of Finance for our newest hotels in Hawaii. This role will oversee the financial operations for the Hyatt Place Waikiki Beach, Holiday Inn Express Waikiki, and the Queen Kapi‘olani Hotel.

As a seasoned hotel finance leader, you will be instrumental in driving financial success and maintaining the highest level of accuracy and integrity across these iconic properties. This position will be based at the Hyatt Place Waikiki Beach, where you'll collaborate with on-property teams and provide strategic financial leadership. 

Summary of Essential Job Functions

Administrative and Financial Oversight

• Organize, secure, and maintain all files and records per company policies and procedures.
• Record, store, access, and analyze financial information.
• Prepare, document, and complete month-end closing procedures and reporting requirements.
• Provide financial information and results to departments, hotel staff, and the corporate office.
• Guide financial decisions by establishing, monitoring, and enforcing policies and procedures.
• Maximize returns and limit risks on cash through careful management and investments.
• Ensure compliance with federal, state, and local legal requirements by researching legislation and filing financial reports.

 Operations Management

• Supervise purchasing and receiving operations, ensuring compliance with policies and standards.
• Use data trends and market insights to anticipate needs and recommend actions for maximizing returns.
• Support the implementation of the property’s annual business plan, generating and analyzing financial reports.
• Review staffing levels to align with operational needs and financial objectives.

 Guest Satisfaction

• Set a positive example for guest relations and ensure employees provide excellent customer service.
• Interact with guests to gather feedback, resolve issues, and ensure high satisfaction levels.
• Conduct training to enhance service performance and guest experience.

 Team Leadership and Development

• Hire, train, develop, and appraise staff effectively.
• Conduct ongoing training for existing staff and ensure new staff certification.
• Foster open communication and collaborative relationships within the team.
• Recognize and celebrate team contributions to maintain high morale.

Associate Engagement and Human Resources

• Facilitate departmental orientation and cross-training programs.
• Conduct performance appraisals and provide feedback for development.
• Handle disciplinary procedures in alignment with company policies.
• Maintain ongoing communication to align employees with business objectives.

 Financial Management

• Manage department budgets to meet or exceed financial goals.
• Utilize labor management systems to schedule staff effectively.
• Monitor departmental expenses and payroll to ensure compliance with budget parameters.

 Compliance and Risk Management

• Protect company assets by enforcing internal controls and arranging audits.
• Act as a liaison between ownership and management, ensuring effective communication and fulfillment of needs.

Qualifications

• Bachelor’s degree in accounting, Finance, or a related field (Hospitality concentration a plus).
• Hotel experience
• Proficiency in Windows, MS Excel (pivot tables), and hospitality systems (Profitsage, Hotel PM's systems, etc).
• Strong command of the English language, with excellent verbal and written communication skills.
• Ability to work flexible hours, including weekends and evenings, as necessary.

Skills

• Professional image and confident leadership skills.
• Exceptional organizational, prioritization, and follow-up capabilities.
• Initiative, problem-solving, and the ability to work effectively under pressure.
• Team player with a focus on collaboration across departments.
• Creative, innovative mindset with a drive for continuous improvement.
• Ability to maintain confidentiality and secure sensitive information.
• Strong customer service orientation, promoting positive relationships with guests and team members.

Abilities Required

Must have the ability to communicate in English.   Self-starting personality with an even disposition.  Always maintain a professional appearance and manner and communicate well with guests.   Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.  Ability to transport cases of received goods to the workstations, and pots and pans of food from storage/prep areas to the serving line. Ability to work with all products and food ingredients necessary. Ability to operate, clean and maintain all equipment required in job functions.

Customer Satisfaction: 

Our customers/vendors are our priority.  One of the keys to a positive guest experience is positive interaction with staff and patrons. It is essential to always remain professional, and to treat all guests and associates with courtesy and respect, under all circumstances.   Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. The position is a key ambassador and representative of PM Hotel Group’s Support Center.

Work Habits:

To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. During major service hours it is expected to have the position expedite in front of the line and be visible to the guests in the dining room.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to PM Hotel Group.  Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.   Furthermore, the specific examples in each section are not intended to be all-inclusive.   Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.   Other job-related duties may be assigned by the associate's supervisor.  Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, an "at will" associate.