What are the responsibilities and job description for the Restaurant Host l The Pepper Club At The English Hotel Las Vegas - Part Time Position position at PM New Logo?
Part Time Position
Job Summary
Greet and escort guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
Summary of Essential Job Functions
• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
• Maintain proper set-up of dining room
Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
•Comply with attendance rules and be available to work on a regular basis.
- Take and run Room Service orders as needed
Perform any other job-related duties as assigned.
Abilities Required
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
- Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
- Ability to remember, recite and promote the variety of menu items.
- Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
- Must have the ability to communicate in English
- This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
