What are the responsibilities and job description for the Restaurant Server l The Pepper Club position at PM New Logo?
Summary of Essential Job Functions
- Check station before, during and after shift for proper set-up and cleanliness.
- Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions
- Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
- Input the order into the POS system
- When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
- Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Replenish beverages as necessary and check with guests for overall satisfaction.
- Market and serve upon request any dessert items or specialty coffees.
- Operate the POS sale procedures to pre-check order and close out the check.
- Effective communication with the kitchen staff regarding orders/guest needs
- Clear, bus and reset tables
- Comply with all PM Hotels cash handling and house bank contract policies and procedures.
- Present the check to guests promptly.
- Take pride in the overall look and feel of the hotel assuring cleanliness and conditions of the bar and surroundings are always at their peak
- Contribute to a fun, energized and comfortable working environment as an active member of the Sheraton team
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Supportive Functions
- Participate in the heating of, preparation or serving of food
- Participate in maintaining the cleanliness of the outlet
- Perform side work duties or special projects
Required Licenses, Permits or Certifications
- Employee must have or obtain prior to employment:
- Food Handler’s Permit
- Liquor Control Commission Server’s Permit prior to beginning employment.
Abilities Required
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
- Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
- Knowledge of the appropriate table settings, service ware and menu items.
- Ability to remember, recite and promote the variety of menu items.
- Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
- Ability to operate beverage and toast equipment.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Ability to operate a keyboard and learn point of sale procedures.
