Service Advisor/Dispatcher

Job Description:

Are you a customer-focused professional with excellent communication skills and a knack for coordination? We are seeking a dedicated Service Advisor/Dispatcher/ Customer Service Representative to join our team at PM Technologies. In this role, you will be the key point of contact for our clients, ensuring exceptional service experiences and efficient dispatching of field service technicians for generator and power generation equipment.

Responsibilities:

1. Customer Communication: Serve as the primary point of contact for client inquiries, addressing questions, concerns, and requests with professionalism and courtesy. Build and maintain positive relationships with clients.

2. Service Requests: Receive and log service requests from clients, accurately documenting details of the issue, equipment, location, and urgency.

3. Dispatcher: Effectively schedule and dispatch field service technicians to client sites based on location, availability, skills, and urgency. Coordinate logistics to optimize technician efficiency.

4. Scheduling: Plan and coordinate technician schedules to ensure timely response to service requests, preventive maintenance, and repairs.

5. Service Tracking: Monitor ongoing service visits, tracking technician progress, and updating clients on estimated arrival times and service completion.

6. Parts Coordination: Collaborate with the Parts Manager to ensure necessary parts and equipment are available for service calls.

7. Documentation: Maintain accurate records of service requests, dispatch activities, and technician assignments. Update client information and interactions in the customer database.

8. Issue Resolution: Address client concerns promptly and professionally, ensuring effective resolution and customer satisfaction.

9. Communication Hub: Facilitate clear communication between clients and field technicians, relaying relevant information and ensuring smooth service operations.

Additional Responsibilities:

The responsibilities outlined in this job description are intended to be representative of the key duties and essential functions performed. However, management reserves the right to assign or reassign duties and responsibilities to this job at any time. As part of a dynamic and collaborative team, employees are expected to be adaptable and willing to contribute to projects and tasks that may fall outside the scope of this description but are essential to achieving team and company goals. This includes participating in cross-functional initiatives, providing support during peak workloads, and assisting with tasks that align with the employee's skill set.

Qualifications:

- High school diploma or equivalent (associate degree in a relevant field preferred).

- Proven experience in customer service, dispatching, or coordination roles.

- Excellent communication skills, both verbal and written.

- Proficiency in using office software and databases.

- Proficiency in ServiceTitan is highly desirable and will be considered a valuable asset for this role.

- Strong organizational and multitasking abilities.

- Ability to remain calm under pressure and effectively manage urgent situations.

- Customer-focused attitude with a problem-solving mindset.

- Basic technical understanding of generator and power generation equipment (preferred).

- Familiarity with service management software or dispatching tools (preferred).

- Ability to work flexible hours, including evenings and weekends as needed.

Join our team and play a pivotal role in delivering exceptional customer service experiences and coordinating service operations for our generator and power generation clients. If you're ready to be a part of our dynamic team, we invite you to apply for the Customer Service Representative/Dispatcher position at PM Technologies. Please submit your resume outlining your relevant experience.

We look forward to reviewing your application!

Preventive Maintenance Technologies LLC is an equal opportunity employer. We celebrate diversity and are dedicated to establishing an inclusive environment for all team members.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $18 - $23