What are the responsibilities and job description for the Assistant Claims Manager - General Liability, Property, Auto - Camp Hill, PA position at PMA Companies?
Assists Claim Director and Regional Claims Officer in providing strategic and technical claims leadership for the liability teams. Assist in the management of the claims teams to ensure appropriate claim outcomes through consistent execution of best claims practices. Direct staff in the achievement of business plan goals and compliance with legal statutes, policy provisions and company guidelines. Work with the Claim Director in identifying training needs and manage claims training. Ensure delivery of timely, high quality customer service.
Responsibilities
* Develops, recommends and implements short and long range objectives consistent with company business goals, guidelines and programs.
* Ensures quality management of claims in accordance with best practices and company guidelines.
* Assist in the selection, training and management of staff. Plans staff responsibilities and manages activities utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets. Develop staff to respond to department needs as well as assisting the claims staff with career development goals.
* Plans and develops annual expense budget for areas of direct responsibility. Manages adherence to budget.
* Identifies training needs for staff. Establishes and implements strategy to deliver and/or coordinate the delivery of training.
* Establishes documents and communicates claims settlement and reserving authorities for claims professionals. Grants reserve and settlement authority on cases exceeding supervisor's authority levels.
* Responsible for ensuring execution of CIR program, inclusive of identification of strengths and deficiencies and implementation of action plan focused on improved results.
* Monitors and analyzes significant legal developments and legislative changes in service territories that may affect claim operations. Communicates conclusions and recommendations.
* Manage assigned Supervisors and Claim Staff to ensure appropriate claim outcomes through consistent execution of best claims practices
* Assist in identifying compliance issues and evaluate solutions
* Effectively administers performance management and performance review processes to maximize performance of employees and provide development opportunities.
* Promotes effective communication among and between work groups, between management/ employees and internal/external business partners.
* Collaborates with Underwriting, Risk Control, Product Development, Marketing, Legal, Sales and other departments.
* Ensures a superior level of customer service. Manages account issues and works with PMAIC CSMs to ensure seamless resolution of liability service issues.
* Ensures oversight of panel counsel partners' execution of the PMAIC Defense Counsel Guidelines
* Strengthen and development relationships with Agents and Brokers to support of Liability business plan goals.
* Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
* Bachelor's Degree or equivalent experience; 15 or more years of Automobile, General/Professional Liability and Property claims experience in positions of increasing responsibility
* Extensive knowledge of claims law, regulations and jurisdictional issues
* Previous experience in a leadership position with proven record of successful team building, goal achievement and superior customer service
* Excellent verbal and written communication skills
* Travel as required by business needs
* Professional designations and insurance licensing desired (CPCU, ARM, AIC, etc.)
