What are the responsibilities and job description for the Lead Insurance Processor position at PMA Companies?
As a member of the Customer Service Center Premium Operations Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.
Responsibilities
Responsibilities
- Attain a level of performance of at least 98.5% quality processing of loss sensitive adjustments.
- Handle multiple tasks simultaneously with a focus on continuously attaining team and CSC service levels
- Identify and process all tasks within corporate guidelines
- Maintain compliance with various bureaus by utilizing internal and external vendor websites and automated systems, and process the following according to published deadlines: ICR's, Test Audits, Monitor NCCI and independent state websites, extract and log reports for team processing
- Identify process improvements and relay to supervisor for discussion
- Research and resolve issues
- Perform a variety of support functions and handle special projects as assigned by Supervisor
- Provide team training and support as assigned
- Process tasks received in multiple work queues according to established procedures
- Other duties as assigned by supervisor
- Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
- High School Diploma or equivalent required
- Strong mathematics aptitude required
- Effective verbal and written communication skills both internally and externally
- Understanding of claims and underwriting systems/processes
- Working knowledge of Excel, Word, IWS, Pipeline, Policy Decisions, Hyperion Insight and Brio preparation, Keymaster, Mainframe editing functions, PMA Claim Center including activity assignment and completion, various state WC Bureau websites/requirements
- Experience with WC rating & loss sensitive adjustments
- Attention to detail and quality awareness
- Ability to function independently with minimal technical support
