What are the responsibilities and job description for the Mainframe Incident operator position at PMC?
Job Details
Mainframe Operator.
Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents.
Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language, but this skill is not mandated.
Environment: Technical Environment(s); Must have an in-depth knowledge and experience with Microsoft Teams.
