What are the responsibilities and job description for the Customer Service Associate position at PMG Communications?
We are on the search for hard-working individuals that are looking for a great Customer Service Associate position with real growth opportunities!
Our goal is to cultivate and maintain true partnerships with our clients and consumers.
We’ve become the nation’s largest business consulting firm due to our winning mentality, honesty, transparency, and drive for success. Those same traits are exactly what we look for in our Entry-Level Customer Service Associate. We prefer to train and develop our Entry-Level Customer Service Associates for maximum performance. We are committed to delivering the highest caliber of service that will benefit our clients and customers. Unlike large corporate firms, we commit to individualized attention that uniquely positions us to increase consumer retainment and bridge the gap between our competitors.
Duties as a Customer Service Associate:
- Interact with customers in a friendly and professional manner while actively listening to and addressing their questions and concerns
- Collaborate with management staff to stay updated on new products, services, sales promotions, and policies
- Provide effective solutions and support to ensure that no customer is left dissatisfied
- Handle confidential customer information with sensitivity and discretion
- Greet, qualify, recommend products/services and close every customer
- Suggest areas of improvement to management staff to increase consumer satisfaction
Requirements as a Customer Service Associate:
- High School Diploma or GED
- Experience in customer service, retail, or sales
- Ability to multi-task and focus in a fast-paced environment
- Positive attitude and the ability to be patient while communicating with customers
- Team player who can work independently
- Outstanding service-orientation and strong interpersonal skills that create positive relationships with fellow team members and customers
This is an in-office position located in Fairfield, New Jersey, and candidates that are able to start immediately are highly preferred.
#LI-Onsite
Salary : $38,000 - $48,000
