What are the responsibilities and job description for the Customer Enrollment Representative position at PMG New Jersey?
We are a dynamic group of motivated business professionals! We operate like athletes on a competitive sports team - our core values are leadership, integrity, teamwork, and accountability. As a business, we highlight customer focus. Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.
The best Customer Enrollment Representatives are always excited to help customers. Someone in this role demonstrates characteristics including being patient, empathetic, and passionately representing the brand. The Customer Enrollment Representative loves to talk and understand the value of good communication skills. They can put themselves in the customers' shoes and advocate for them when needed. Customer feedback is crucial, and the Customer Enrollment Representative can gather that for our company. Problem-solving also comes naturally to Customer Enrollment Representatives, and they are confident at troubleshooting and investigating if they don't have enough information to answer customer questions or resolve complaints.
Responsibilities of the Customer Enrollment Representative :
- Receives and Processes customer purchase orders in person
- Enters orders received through direct interactions with customers
- Enters electronic, paper, and manual orders online
- Verifies and confirms customer orders and delivery expectations.
- Quotes prices according to uniform pricing strategy and current market pricing.
- Tracks order exceptions and maintain as needed.
- Sales with Preferred Customers
- Direct Customer Service with new and current customers
Teamwork : collaborates with team members
Requirements of the Customer Enrollment Representative :
Compensation is directly tied to sales performance. There is no guaranteed salary or hourly wage. Earnings are based on individual sales, client acquisition, or other performance metrics as outlined in the compensation plan. Actual income may vary based on effort, and individual success.
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