What are the responsibilities and job description for the Customer Onboarding Senior Associate - Media position at PMG?
Job Description
Job Description
We are PMG
Named Ad Age Best Places to Work for 9 years in a row and Fast Company Best Workplaces for Innovators since 2022, PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG utilizes business strategy and transformation, creative, media, and insights—as well as its proprietary marketing intelligence platform, Alli—to deliver cutting-edge digital solutions and innovative media strategies. Our team comprises over 900 employees globally, and our work for ambitious brands like Apple, Best Western Hotels & Resorts, CKE Restaurants, Experian, Intuit, Kohler, Nike, Sephora, Therabody, and Whole Foods spans 85 countries.
Who You'll Be Working With
At PMG, we're passionate about helping brands navigate the ever-evolving media landscape with seamless onboarding, operational excellence, and innovative solutions. As a Customer Onboarding Senior Associate - Media, you'll play a critical role in setting new clients up for success, ensuring they adopt best practices and fully integrate media solutions into their workflows.
You'll collaborate with Media, Client Strategy, and Alli technical teams to guide clients through onboarding, troubleshoot challenges, and provide hands-on training tailored to their needs. Your expertise in media activation, campaign trafficking, DSPs, and SQL-driven automation will help drive smooth implementations while fostering strong relationships with both internal teams and clients.
This role is more than just onboarding—it's about empowering new clients, helping them build confidence in their media operations, and ensuring they see immediate value from PMG's solutions. If you thrive in fast-paced environments, love solving problems, and have a passion for media operations, we'd love to have you on the team!
What You'll Be Doing
- Guide new clients through the onboarding process, ensuring a smooth transition and successful adoption of PMG's media solutions.
- Serve as a subject matter expert on media best practices, operational workflows, and platform integrations.
- Anticipate client needs, proactively troubleshoot issues, and offer creative solutions to ensure seamless implementation.
- Partner with Media and Client Strategy teams to keep projects on track, meeting deadlines and delivering measurable value.
- Assist Onboarding Leads in defining new workflows, conducting personalized training, and reinforcing best practices for new users.
- Own troubleshooting efforts during onboarding, ensuring technical and operational challenges are resolved quickly.
- Develop clear and practical guides, documentation, and training materials to support client workflows.
- Maintain regular communication with new users for approximately 90 days, reinforcing product enablement and ensuring a successful handoff to the Client Strategy team.
- Collaborate closely with the Alli team to ensure project timelines and delivery dates are met.
What You Will Bring
What We Offer
What Sets Us Apart
Being part of PMG means joining a company culture that's unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.
In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
