Director of Operations

Job Title: Director of Operations

Department: Operations

Reports to: Chief Operations Officer

FLSA Status: Full-Time, Exempt

Approval: Chief Operations Officer

Date: February 24, 2025

Purpose Of This Position: 

At Perfect My Home (PMH), we’re looking for an experienced and highly organized Director of Operations to join our expanding team. The ideal candidate will be responsible for overseeing and optimizing the daily operations of our shop and construction projects. The ideal candidate will be responsible for managing project timelines, budgets, workforce coordination, safety compliance, and overall efficiency to ensure projects are completed on time and within budget. This position works closely with project managers, subcontractors and shop personnel.  

Essential Duties and Responsibilities: 

Include, but are not limited to the following:

• Oversee daily operations, ensuring efficiency, productivity, and adherence to company standards.
• Plan, coordinate, and monitor construction projects from start to finish.
• Develop and implement operational strategies to optimize workflow and resource allocation.
• Work closely with project managers and subcontractors to ensure smooth project execution.
• Track all projects on the CRM system. 
• Ensure compliance with safety regulations, industry standards, and company policies.
• Manage budgets, track expenses, and improve cost efficiency.
• Develop and maintain relationships with clients, suppliers, and stakeholders.
• Monitor project progress and provide regular updates to senior management.
• Identify operational risks and develop mitigation strategies.
• Recruit, train, and manage operational staff to enhance team performance.
• Implement and improve processes for better productivity and quality control.
• Attend meetings in the absence of the COO. 
• Aligns and Demonstrates PMH’s Core Values: Commitment to Follow-up, Speed Integrity, Strong Work Ethic, Positivity, and Teamwork. 
• Performs other duties as directed.

Qualifications:

High school diploma or equivalent, along with four years of construction experience. The ideal candidate should have experience in the most current technologies and products used in the industry.  This position requires strong customer service skills that are essential to providing liaison duties with leadership, along with effective communication abilities to engage with customers. Being bi-lingual is a plus.  Excellent written and verbal communication skills are required for building rapport with clients. The candidate should be capable of working both independently and collaboratively to meet project deadlines.    

Knowledge, Abilities and Skills: 

In the performance of their respective tasks and duties, the Director of Operations are expected to meet the following requirements:

• Work independently performing quality work within deadlines while understanding the necessity for communicating and coordinating work efforts with other team members, service providers, end-users, and clients.
• Must have excellent written and verbal communications abilities with attention to detail.
• Establish and maintain effective professional working relationships with team members, management, clients, and the general public.
• Demonstrated interpersonal and communication (including telephone and technology) skills.
• Effective communication, presentation and interviewing skills are required.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, mathematical or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from individuals or groups, clients, customers, and the general public.
• Ability to multi-task and identify potential conflicts or needs and provide timely resolutions.
• Must be detail oriented, respect deadlines and provide timely feedback or responses.
• Maintain strict confidentiality as directed, be honest, trustworthy, dependable, demonstrate good work ethic and flexibility.

Special requirements: 

A valid Oklahoma Class "D" Operator's License is required, along with the ability to drive a company-provided vehicle and proof of auto insurance.

Safety: 

The employee shall be knowledgeable and experienced with the construction safety techniques and OSHA requirements.  This role will be responsible for following and holding employees accountable to the PMH’s safety policies and procedures.  The Director of Operations should possess or be open to ongoing training in job and service shop site safety practices. Employees should immediately report (i.e., during current shift) any accidents, unusual occurrences, or any other safety-related issues to the immediate supervisor.

Work Environment: 

This position primarily takes place in a construction environment, exposing the employee to varying temperatures, including heat and cold. The employee is expected to maintain regular attendance at work and is consistently on time. Normal office hours are 7:00am - 4:00pm.  Work hours are Monday through Friday, with occasional Saturdays as required.  This includes any approved adjustments to work hours arranged for necessary outreach events.

Physical Demands: 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, use hand to finger, handle or reach with hands and arms, to talk or hear. The employee is frequently required to stand. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and or move up to 50 pounds. Employees should use proper lifting techniques and, if necessary, seek assistance or use equipment to minimize the risk of injury. Additionally, employees should be physically capable of performing these tasks safely. 

Benefits and Compensation: 

PMH offers a benefits package to include Health Insurance and Paid Time Off. The position will be considered a full time, salaried position and the pay will be based on the employee’s qualifications and experience. The minimum starting wage range is $65,000 annually in an exempt status.  

Salary : $65,000