What are the responsibilities and job description for the Centralized System Request Specialist position at PMHCC Inc.?
Position Summary:
Responsible for the coordination, management, and workflow of the DBHIDS Centralized System for Requests (CSR) for the Department of Behavioral Health. Manages the requests that are submitted to ensure the even flow of work, and continuous movement of the documents requiring approval.
Responsible for document tracking system for the Centralized System for Requests (Smartsheet), designing and development of databases for various special projects, creating PowerPoints, and other special projects as needed.
Duties and Responsibilities:
Ensures effective functioning of the CSR, which serves as the central repository of DBHIDS products that have been reviewed and approved by DBHIDS Executive Management and the Commissioner: monitoring/coverage of the CSR email account, file/document management, managing workflow, coordinating review meetings, and tracking document signatures.
Develops PowerPoints and talking points as needed/requested based on documents housed within the CSR database. Participates in the training of personnel who use the documentation tracking system (i.e., Smartsheet).
Interacts with staff regarding current projects and projects that are filed within the CSR and makes recommendations for ensuring optimum completion of tasks.
Interacts with requestors to give updates about status of project submitted to CSR and troubleshoot challenges that arise.
Reviews all requests that come through the CSR to ensure that the most appropriate individuals review the documents.
Utilizes exceptional time management skills and the ability to prioritize requests based on urgency.
Skills Required:
- Ability to work independently/responsibly, with close attention to detail
- PC literate with knowledge of Microsoft Office
- Strong organizational skills, with the ability to track multiple requests in various stages of workflow
- Strong interpersonal skills, and flexibility while managing multiple projects
- Strong communication skills, both written and oral
- Excellent telephone/video conferencing manner
- Ability to adapt and be flexible in changing priorities
- Ability to learn quickly
- Time management skills
Education and Experience:
Bachelor’s Degree. Knowledge/experience of project management tools (Smartsheet, Wrike, Vertical Change). Knowledge/experience with MS Office software (Word, Excel, PowerPoint), advanced computer training and skills a plus. Proven office experience; minimum of 3 years as an administrative assistant
Equal Opportunity Employment:
PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.
Americans with Disabilities Act:
Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodation on a case by case basis in accordance with the law.
