What are the responsibilities and job description for the Box Office Lead position at PMI Entertainment Group?
Department: Ticket Star
Reports to: Box Office Supervisors
Supervises Others: Yes
DOL Status: Part Time
Exemption Status: Hourly; Nonexempt
General Summary
Responsible for assisting with the daily operations of the box office, including ticket sales, cash deposits and employee supervision. Coordinates with relevant facility managers to guarantee the success and professional environment of the facility.
Job Duties
Reports to: Box Office Supervisors
Supervises Others: Yes
DOL Status: Part Time
Exemption Status: Hourly; Nonexempt
General Summary
Responsible for assisting with the daily operations of the box office, including ticket sales, cash deposits and employee supervision. Coordinates with relevant facility managers to guarantee the success and professional environment of the facility.
Job Duties
- Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
- Promotes and maintains positive customer relations.
- Promotes and maintains positive staff relations.
- Responsible for the general appearance of the box office, lobby, and other related areas.
- Handles complaints involving tickets, seating, and event issues.
- Assists promoters with any informational requests in a timely manner.
- Responsible for maintaining event information including, but not limited to, event files, seats on hold and special ticket requests.
- Assists with overseeing staff I the absence of the Box Office Manager and Supervisor.
- Coordinates necessary training for employees to ensure that the team members are informed and properly trained regarding policies and procedures with continued emphasis on professionalism.
- Handles daily closeout procedures.
- Follows all Company directed guidelines on energy conservation and practices.
- Maintains knowledge of current trends and development in the field.
- Performs additional tasks as requested by Supervisory Personnel.
- Responsible for following, observing, and participating in all Company related safety programs, procedures, and training as well as reporting potentially unsafe conditions.
- Knowledge of sales, marketing and communications at a level normally acquired through completion of high school. A combination of education and experience will be considered and evaluated.
- Previous box office experience preferred. A minimum of three years responsible experience in a supervisory capacity necessary to prioritize projects and understand customer service skills.
- Must be capable of handling large sums of money using prescribed cash management controls.
- Capable of working with promoters, staff, and the public in projecting a positive image of the box office.
- Analytical skills necessary to resolve computerized ticket system problems.
- Excellent communication and interpersonal skills needed to train new employees, lead, and direct and interact with all PMI staff, as well as to resolve customer concerns.
- Must have strong organization skills to deal with daily job demands and multiple tasks. Must have ability to work under pressure, recognize problems and determine solutions.
- Ability to work with a flexible schedule which will include days, nights, weekends, and holidays as dictated by event schedule. Must be available to work a minimum of 6 to 8 times per month during peak event season.
- Must be proficient in the use of a personal computer and current technology.
- Frequent mobility and/or prolonged standing required. Requires eye-hand coordination and manual dexterity sufficient to operate a computer and standard office equipment. Normal range of hearing required plus vision correctable to 20/20 to read communications, reports, and computer terminals. Must be able to drive a vehicle to work occasional events outside of the Resch Complex, which may include outdoor locations. Required to work in a fast-paced environment. Work hours will include nights, weekends and possibly holidays.
- Must be able to accurately interpret data, be knowledgeable of box office procedures and be able to respond to questions in a professional and friendly manner. Must be able to balance accounts and compile computer reports. Requires public contact on a daily and excellent interpersonal skill. Occasional high stress work may be required in the normal performance of this job.
- Normal office environment with some exposure to excessive noise, dust, and temperature fluctuation.
- Subject to attending meetings out of the office and so is exposed on an occasional basis to temperature extremes.
- Required to attend monthly lead meetings as scheduled.
