What are the responsibilities and job description for the Business Account Consultant position at PMI Sales Agency?
About Us: At PMI Sales Agency, our journey has been defined by resilience, adaptability, and a commitment to excellence. We pride ourselves on pushing boundaries and taking calculated risks to provide unmatched service to our clients, customers, and employees alike. Our core values of camaraderie, respect, and inclusivity set our Business Account Consultant team—and our entire agency—apart from the rest. These principles are the foundation of everything we do and have been integral to our growth and success.
Position Overview: As a Business Account Consultant, you will play a crucial role in evaluating customer eligibility, managing orders, and building meaningful, trust-based relationships with our clients. We strive to exceed expectations with every customer interaction, aiming to create an experience where customers feel genuinely valued and understood. We also prioritize the well-being of our team members, offering personal and professional support to help our Business Account Consultants thrive. If you are passionate about providing exceptional service and eager to grow within a dynamic company, we invite you to join us on this exciting journey.
Key Responsibilities:
- Assess each customer’s needs to offer personalized solutions that emphasize the benefits of our services and products
- Gather customer information, analyze their needs, and propose potential services to management
- Support team objectives by contributing to overall office success
- Cultivate customer loyalty through active listening, resourceful problem-solving, and an in-depth understanding of our clients' offerings
- Communicate with empathy and sincerity while efficiently processing orders
- Utilize resources and customer service techniques to identify tailored solutions, anticipating needs to ensure first-contact resolution
- Achieve and surpass performance metrics set by Senior Management, which include customer satisfaction scores, sales targets, quality standards, compliance adherence, and productivity goals
Qualifications:
- High school diploma or equivalent required; college degree or active enrollment preferred
- Demonstrated success in customer service and consultative sales
- Collaborative mindset, capable of working effectively within the Business Account team to achieve shared goals
- Genuine enthusiasm for building strong relationships and a passion for helping others
- Adaptable to a lively, fast-paced environment
- Dependable, with the flexibility to work full-time hours as needed
- Thoughtful, humble, and keen to contribute to a supportive team environment
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $75,000 - $85,000
